Student Success Manager, Health Science

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit, enroll, and mentor a diverse group of undergraduate and graduate students.

• Provide guidance to prospective students from their first contact through to graduation.

• Conduct outreach via outbound calls, scheduled phone appointments, email, chat, video chat, and SMS.

• Advise students on their career aspirations and program interests, ensuring alignment with academic and professional objectives.

• Assist prospective students in navigating program-specific enrollment processes.

• Oversee the onboarding process for newly enrolled students.

• Offer financial guidance related to education funding from enrollment through graduation.

• Provide personalized support, guidance on courses, and assistance with registration.

• Orient students regarding admissions and catalog requirements, academic policies, registration processes, and available resources.

• Manage a student cohort while achieving enrollment and retention goals.

• Encourage and support students in progressing through advanced degree programs.

• Collaborate with academic departments, admissions teams, and faculty.

• Ensure program alignment, student success, and compliance with State and Federal regulations, FERPA, and institutional standards.

• Utilize technology platforms for effective student management, communication, and engagement.

• Maintain expertise in online education platforms and career planning resources.

• Analyze student dashboards and reports to enhance student experiences and outcomes.

• Identify and implement solutions that effectively support students.

⛳️ Requirements

• Bachelor’s Degree in Business, Education, Healthcare, Psychology, or Communications.

• A minimum of 3 years of relevant experience in counseling/advising, customer service, sales concierge service, or managing a large customer base.

• At least two years of experience for each year of required formal education.

• Candidates without a degree must enroll in a degree-seeking program and maintain good standing with any student loan obligations (this applies to internal employees only).

• Strong proficiency in technology for managing and engaging students.

• Familiarity with online learning platforms and career planning tools.

• Experience with student information systems and CRM tools such as Cvue, SRM (SalesForce), CampusLogic, Brightspace, Canvas, and Slate.

• Proficiency in Outlook, Microsoft Office, and/or Google Apps for Work.

• Ability to advise on academic matters, organizational policies, university processes, and funding options.

• Understanding of programs of study, university policies, online platforms, student services, and academic structures.

• Exceptional consultative sales and problem-solving abilities.

• Excellent verbal and written communication, listening, interpersonal, time-management, organizational, and decision-making skills.

• Skills in conflict resolution and de-escalation of student issues.

• Familiarity with FERPA guidelines and regulations.

• Capability to analyze student dashboards and reports.

• Ability to identify alternatives and implement effective solutions for student support.

• In-depth knowledge of online education platforms.

• Understanding of students' career decision-making processes.

• Self-motivated, results-oriented, resilient, compassionate, patient, persuasive, flexible, passionate, able to multitask, and detail-oriented.

🏝️ Benefits

• Remote work provides a flexible work/life balance.

• Comprehensive Retirement Package with automatic enrollment in The Company Contribution Plan (8-10% annual company contribution based on tenure).

• Gift of Knowledge Program offering tuition assistance and substantial discounts for employees and their close family members.

• Comprehensive health benefits with eligibility for new hires starting on the first day of employment.

• Generous Paid Time Off including paid holidays, vacation, personal, sick paid time-off, plus one volunteer day and one diversity and inclusion day.

• Supportive and rewarding work environment.

• Flexible work/life balance.