Student Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit and enroll qualified undergraduate and graduate students.

• Conduct outreach utilizing outbound calls, scheduled phone appointments, email, chat, video chat, and SMS.

• Advise students on their career and program interests, helping align them with academic and professional objectives.

• Assist prospective students in navigating program-specific enrollment processes.

• Oversee the onboarding process for enrolled students and provide financial guidance from enrollment through graduation.

• Deliver personalized support, course guidance, and registration assistance.

• Orient students regarding admissions and catalog requirements, academic policies, registration procedures, and available resources.

• Manage a student cohort in relation to enrollment and retention metrics.

• Encourage and support students' progression through advanced degree programs.

• Collaborate with academic and admissions departments as well as faculty to ensure program alignment and foster student success.

• Ensure compliance with state and federal regulations, FERPA, and institutional standards.

• Utilize student-management, communication, engagement, online education, and career-planning technologies.

• Analyze student dashboards and reports to enhance student experiences and outcomes.

• Work Tuesday–Saturday, from 9:00 AM to 6:00 PM, with one late day from 12:00 PM to 9:00 PM ET on Tuesday, Wednesday, or Thursday.

⛳️ Requirements

• Bachelor's degree in Business, Education, Psychology, or Communications.

• A minimum of 3 years of relevant experience in counseling/advising, customer service and/or sales concierge service, or managing a large customer base.

• A minimum of two years of experience for each year of formal education required; candidates without a degree must enroll in a degree-seeking program and maintain good standing with student loan debt (this applies to internal employees only).

• Strong proficiency in technology for student management and engagement.

• Knowledge of online learning platforms and career planning tools.

• Familiarity with student information systems and CRM tools like Cvue, SRM (Salesforce), CampusLogic, Brightspace, Canvas, and Slate.

• Proficiency in Outlook, Microsoft Office, and/or Google Apps for Work.

• Ability to advise on academic organization, university policies, processes, and education funding.

• Excellent consultative sales and problem-solving abilities.

• Outstanding verbal and written communication, listening, interpersonal, time-management, organizational, and decision-making skills.

• Skills in conflict resolution and student de-escalation.

• Understanding of FERPA guidelines and regulations.

• Capability to analyze student dashboards and reports.

• In-depth knowledge of online education platforms.

• Ability to identify and comprehend students' career decision-making processes.

• Self-motivated, results-oriented, resilient, compassionate, patient, persuasive, flexible, passionate, capable of multitasking, and detail-oriented.

🏝️ Benefits

• Remote work offers a flexible work/life balance.

• Comprehensive Retirement Package with automatic enrollment in The Company Contribution Plan (8-10% annual company contribution based on tenure).

• Gift of Knowledge Program that provides tuition assistance and significant discounts for employees and their close family members.

• Extensive health benefits with new hire eligibility beginning on the first day of employment.

• Generous Paid Time Off, including paid holidays, vacation, personal, sick leave, one volunteer day, and one diversity and inclusion day.