Student Success Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver tailored academic advising to adult learners.

• Assist students in choosing suitable courses, developing and maintaining degree plans, and comprehending degree requirements.

• Employ coaching techniques and strategies to enhance student self-awareness and motivate action.

• Work collaboratively with students to define educational and career aspirations and formulate success roadmaps.

• Track student progress effectively.

• Offer guidance and resources to enhance study skills, time management, and organizational abilities.

• Address the work-life balance, time limitations, and financial issues faced by adult students through customized solutions and referrals.

• Support students in utilizing libraries, tutoring, wellness resources, and various other support services.

• Promote the exploration of career pathways and available resources.

• Identify students at risk, devise intervention strategies, and perform outreach to re-engage and retain adult learners.

• Analyze and interpret data to advocate for students and enhance overall student success.

• Prepare for, participate in, and contribute to meetings with internal teams and partner institutions.

• Maintain confidentiality of student information at all times.

• Comply with security policies regarding restricted student data.

• Report any security-related incidents.

• Ensure institutional data is accurate, appropriate, and timely.

⛳️ Requirements

• Bachelor’s degree in education, counseling, psychology, or a related field.

• Minimum of 2 years experience in academic advising or related student support services for adult learners in an online higher education environment.

• Proven experience in coaching individuals, particularly in educational or supportive settings, to foster their academic and personal growth.

• Awareness of the unique challenges and needs faced by adult learners in higher education.

• Proficient in CRM, LMS, SIS platforms, and other technologies utilized in online higher education and student management.

• Strong interpersonal skills with the ability to establish rapport with adult students.

• Exceptional communication, organizational, and time-management skills.

• Familiarity with relevant academic policies and procedures.

• Understanding of the Family Educational Rights and Privacy Act of 1974 (FERPA).

• Ability to exercise discretion and sound judgment while ensuring confidentiality.

• Capacity to operate with agility and resilience in a dynamic, fast-paced environment.

• A Master’s degree in a related field is preferred.

• Certification in Academic or Success Coaching or a related coaching discipline is preferred.

• Willingness to work standard business hours along with non-traditional evening and weekend hours.

• Flexibility to adapt to changing schedules.

• Ability to travel up to 10% of the time.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with matching contributions.

• Generous time-off policy.

• Paid volunteer time.

• Competitive salary structure.

• Opportunity for performance bonuses.

• Flexibility for remote work.

• Home office setup.

• Standard office equipment provided.

• Flexible and adaptable work schedule.

• Coverage for travel expenses related to required travel.