Student Recruitment Administrator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist the Student Recruitment Team with managing applicant administration.

• Upload, verify, check, organize, and label applicant documents in accordance with internal filing standards.

• Keep accurate and current applicant records within the CRM and other internal systems.

• Update applicant stages, notes, contact details, and outcomes.

• Review applications for completeness and identify any missing information or documentation.

• Reach out to applicants via telephone and email to request any outstanding documents and information.

• Follow up on qualifications, identification, proof of address, and other required evidence.

• Track outstanding document lists and provide updates to Course Advisors.

• Dispatch routine applicant communications, reminders, and confirmations using approved templates.

• Collaborate with the internal UKVI pre-compliance team and other team members regarding compliance workflows.

• Schedule applicant interviews and manage their arrangements.

• Escalate complex applicant inquiries to the relevant Course Advisor or department.

• Achieve KPIs related to CRM accuracy, task turnaround time, document follow-ups, application checks, case resolution, reporting, response times, and process compliance.

⛳️ Requirements

• Strong administrative and organizational skills.

• Excellent attention to detail and accuracy.

• Proficient in using Microsoft Excel, Outlook, Word, and other Microsoft Office applications.

• Comfortable working with CRM systems and managing electronic records.

• Strong written and verbal communication skills.

• Capable of managing a high volume of tasks and applicants.

• Ability to prioritize work and meet deadlines.

• Confident in communicating with students/applicants via telephone and email.

• Ability to work effectively as part of a fast-paced team.

• Understanding of confidentiality and the appropriate handling of personal information.

• Previous administrative experience in higher education, student recruitment, admissions, or a sales environment (desirable).

• Experience with student recruitment CRM systems (desirable).

• Experience managing applicant/student documentation (desirable).

• Experience in producing reports or utilizing Excel trackers (desirable).

• Familiarity with the UK higher education student journey from inquiry through application, admission, and enrollment (desirable).

• Experience in supporting a target-driven sales or recruitment team (desirable).

• Successful candidates must undergo pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity and inclusion.

• Pre-employment checks comprising criminal records check, two references, ID and Right to Work verification, and education confirmation.