Student Finance Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Articulate the financial responsibilities of students to the institution.

• Deliver inbound and outbound support to students through phone, email, and various other channels.

• Analyze and discuss funding opportunities from state, federal, military, and external sources.

• Clarify payment plans, alternative loan lender options, and internal loan programs.

• Assist students during initial packaging, repackaging, and adjustments to their packages.

• Aid students in monitoring their debt burden and maintaining eligibility for continued financial aid.

• Conduct Financial Readiness, Package Review, and Out of School Account Review calls.

• Guide prospective and current students through award letters and required cash payments.

• Review applications and documentation to determine Title IV financial aid eligibility in accordance with Department of Education standards.

• Evaluate overlapping loans and aggregate loan limits, address exceptions, and ensure timely disbursement of funds.

• Assess loan eligibility and current debt with students.

• Review student accounts for any remaining financial obligations and outstanding balances.

• Evaluate and report on the students' capacity to pay.

• Respond to inbound billing inquiries.

• Package enrolled students, adjust their packaging based on changes in eligibility, and issue updated award letters as necessary.

⛳️ Requirements

• Bachelor's Degree (B.A./B.S.) in Business Administration, Finance, or a related field.

• A minimum of 1 year of experience in Financial Aid, Student Accounts, or a comparable role.

• Proficient in Microsoft Office Suite and Google Apps.

• Exceptional verbal and written communication abilities.

• Strong organizational skills, customer service orientation, attention to detail, and problem-solving capabilities.

• Must be in good standing regarding any student loan debt.

• Work schedule: Monday to Thursday from 11am to 8pm ET, and Friday from 9am to 6pm ET.

🏝️ Benefits

• Remote work allows for a flexible work/life balance.

• Comprehensive Retirement Package with automatic enrollment in The Company Contribution Plan (8-10% annual company contribution based on tenure).

• Gift of Knowledge Program offering tuition assistance and significant discounts for employees and their immediate family members.

• Extensive health benefits, with new hire eligibility beginning on the first day of employment.

• Generous Paid Time Off, including paid holidays, vacation time, personal days, sick leave, plus one (1) volunteer day and one (1) diversity and inclusion day.