Student Enrollment Coordinator – High School Study Abroad

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Increase student enrollment in CIEE's high school study abroad programs through proactive sales outreach.

• Manage the applicant journey from the initial expression of interest to confirmed participation.

• Establish trust with students and their families, assisting them in selecting appropriate programs.

• Highlight CIEE Global Navigator programs, which include High School Summer Abroad, Custom School Trips, High School Semester Abroad, Gap Year Abroad, and First Year Abroad.

• Communicate the value and benefits of studying abroad to U.S. high school students and their legal guardians.

• Execute structured sales outreach through phone calls, texts, and emails.

• Conduct 20–60 calls daily, depending on the season.

• Inspire and guide participants and families through scholarship and application processes.

• Assist families in overcoming obstacles related to high school study abroad.

• Deliver prompt customer service throughout the application, acceptance, confirmation, and pre-departure preparation phases.

• Host virtual webinars for students and parents, including some evening sessions.

• Present information to students and parents in person at high schools and fairs within the territory, necessitating domestic travel.

• Review applications, accept applicants, and convert them into paying participants.

• Ensure participant financial accounts are accurate and fully paid; follow up on any discrepancies or missing payments.

• Utilize Salesforce reports to manage the applicant pipeline and achieve sales objectives.

• Maintain precise communication records in Salesforce.

• Provide ongoing support to participants throughout their program year.

• Engage in sales training to enhance sales skills.

• Offer emergency assistance during 1–2 travel weekends each year.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor's degree or an equivalent international qualification.

• At least two years of experience in customer service or sales.

• Capacity to navigate difficult conversations effectively.

• Exceptional verbal and written communication skills.

• Ability to comprehend and adapt communication for various audiences.

• Strong organizational capabilities and a keen attention to detail.

• Proficiency in additional languages beyond English is advantageous.

• Experience with international travel or studying abroad is beneficial.

• Familiarity with working alongside diverse high school students is a plus.

• Willingness to work some evenings.

• Capability to provide emergency support during 1–2 travel weekends each year.

• Background check, reference check, and verification of education and employment are prerequisites for employment.

• Candidates must reside in Massachusetts; preference will be given to those in the Boston Metro Area.

🏝️ Benefits

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• 6 floating Fridays (subject to eligibility requirements).

• Discounts on CIEE Study Abroad programs.

• 403(b) Retirement Plan with employer contributions.

• Comprehensive life, travel, medical, dental, and vision insurance.

• Flexible Spending Accounts/Health Savings Account options (medical and dependent).

• Optional benefits such as identity theft protection, pet insurance, and accident and critical illness coverage.

• Opportunity to earn international travel once a year to chaperone student group flights.