Student Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer academic support to students, aiding them with course navigation, understanding academic policies, and setting course expectations.

• Act as the primary contact for non-academic questions and concerns through various channels including voice, text, social media, and video.

• Work collaboratively with team members to create and execute retention strategies.

• Identify learners at risk and provide assistance to enhance both short-term and long-term academic achievements.

• Contribute towards the retention objectives at the individual, team, and departmental levels.

• Engage in team collaboration and communication via camera-based interactions, digital workspaces, and virtual events.

• Adhere to relevant state and federal compliance requirements, U.S. Department of Education standards, accrediting agency guidelines, state regulations, and internal policies.

• Communicate compliance obligations and escalate any issues to the Compliance department.

• Involve in student recruitment and activities related to financial aid.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or equivalent experience is required.

• Strong ability to manage time effectively while prioritizing competing tasks.

• Skills in relationship building, basic technical computer proficiency, time management, personal accountability, and motivation.

• Excellent verbal and written communication skills in English.

• Capability to foster a diverse and inclusive workplace.

• Computer literacy and basic computer skills necessary for navigating and utilizing required technology.

• A home office setup with a quiet working environment, ability to be on camera, and a reliable high-speed internet connection.

• Willingness to work evenings and weekends as required.

• Preferred: A degree or equivalent experience and/or strong or advanced proficiency in relevant skills.

• Preferred: At least 1 year of experience in customer service, contact center, or hospitality roles.

• Preferred: Proficiency in MS Office (Word, Excel, PowerPoint) and Microsoft Teams.

🏝️ Benefits

• Medical (including prescription), Dental, Vision (subsidized by UMA).

• FSA/HSA options available (depending on the chosen Medical Plan).

• Basic Life Insurance (paid by UMA).

• Additional Voluntary Life Insurance (paid by Team Member).

• Employee Assistance Program – EAP (covered by UMA).

• Long-Term Disability (covered by UMA).

• Short-Term Disability (paid by Team Member).

• Supplemental Insurance options including Critical Illness, Accident, and Hospital (paid by Team Member).

• Paid Time Off – 15 days accrued in the first year, plus 9 holidays and 1 day for Volunteering Time Off.

• 401k eligibility after completing 90 days of employment, with a minimum age requirement of 18.

• Pet Insurance.

• Identity Theft Protection.

• Opportunities for continuous learning, professional development, and career advancement.

• Recognition and rewards for contributions made by team members.