Strategy and Operations Manager

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Manage a portfolio of centers with annual revenues ranging from $15mm to $40mm

• Revise and enhance current processes and systems to facilitate rapid expansion

• Ensure compliance with quality policies, as well as regulatory and industry standards

• Evaluate performance metrics, KPIs, and instances of nonconformance to pinpoint areas for improvement

• Identify problems and devise solutions to avert future issues

• Prepare centers for audits and support inspections and audit responses

• Represent the organization during interactions with regulatory authorities and inspectors

• Provide guidance on employee-related matters while fostering adherence to HR policies

• Develop center leadership through strategic initiatives

• Ensure that facility maintenance complies with safety, cleanliness, and regulatory standards

• Assist in the recruitment, training, and development of managerial talent

• Conduct regular meetings, performance check-ins, development plans, and on-site evaluations

• Carry out additional job-related responsibilities as needed

⛳️ Requirements

• Ability to collaborate with various departments in a complex, matrixed organization

• Experience in a regulated work environment

• Data-driven mindset with the capacity to interpret numbers as the basis for decisions

• Exceptional critical thinking, decision-making, and problem-solving abilities

• Strong organizational skills and meticulous attention to detail

• Proven success in managing teams with diverse skill sets

• Comfort with uncertainty and the ability to propose practical solutions

• Willingness to travel overnight up to 75% of the time on short notice

🏝️ Benefits

• Opportunities for career advancement

• Competitive salary

• Medical, Dental, and Vision insurance coverage

• Paid time off

• Company-sponsored holidays