IT Operations Coordinator II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee and process user access requests for various IT and business applications.

• Manage and uphold security access for IT Central, Artiva, Auditmation, Phoenix RDH, CDP, Vigilant, and other related applications.

• Evaluate, validate, update, and maintain records of system access and user permissions.

• Conduct regular user access reviews and assist with quarterly access certification audits.

• Aid internal controls, security, compliance, and operational audit activities by gathering documentation, preparing reports, and preserving audit evidence.

• Facilitate application and licensing management, which includes software license oversight, renewals, upgrades, and user provisioning.

• Handle bulk processing requests and data maintenance tasks within operational systems and platforms.

• Keep application tables, configuration records, and business support data updated.

• Create, analyze, and distribute operational reports for leadership and business stakeholders.

• Monitor, track, and report on technology support requests, service metrics, and operational performance indicators.

• Develop, maintain, and enhance SOPs, knowledge articles, process documentation, and training resources.

• Engage with stakeholders regarding request statuses, issue resolution, compliance needs, and operational updates.

• Collaborate with IT teams, business units, security teams, and vendors to address operational challenges and support technology initiatives.

• Identify opportunities for process improvement and suggest automation, standardization, and workflow enhancements.

• Ensure adherence to organizational policies, security standards, audit requirements, and governance practices.

⛳️ Requirements

• Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or a related field.

• Over 3 years of experience in supporting IT operations, technology administration, business operations, or a similar role.

• More than 2 years of experience in healthcare support, revenue cycle management, laboratory, or other regulated business environments.

• At least 2 years of experience managing user access and security permissions across enterprise applications.

• A minimum of 2 years of experience supporting internal controls, access certifications, compliance reviews, or security governance activities.

• Over 2 years of experience with workflow automation, reporting tools, or initiatives for process improvement.

• Familiarity with IT service management and ticketing systems.

• Proficiency in Microsoft Office Suite.

• Experience with Microsoft Teams.

• Knowledge of IT service management platforms.

• Competence in reporting and analytics tools.

• Expertise in enterprise application administration.

• Excellent verbal and written communication skills.

• Strong customer service and stakeholder support abilities.

• Effective cross-functional collaboration skills.

• Skill in meeting coordination and follow-ups.

• Proficient in data analysis and reporting.

• Ability to identify root causes.

• Keen attention to detail and data accuracy.

• Awareness of risk and compliance issues.

• Capability to manage multiple priorities at once.

• Ability to work independently with minimal supervision.

• Strong judgment in handling sensitive or confidential information.

• Availability to work Monday–Friday, 8:00am–5:00pm EST.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.