Strategic Program Manager

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Provide strategic and operational leadership for designated chemical customer contracts based on customer group or region.

• Oversee, manage, and coordinate contract operations and support functions to achieve corporate objectives.

• Foster financial growth within customer accounts and maximize opportunities for relationship development.

• Supervise the contract team handling daily operations and ensuring excellent customer service.

• Spearhead contract management, growth initiatives, P&L oversight, customer service standards, and revenue and margin enhancement plans.

• Enhance contract efficiency and optimize key processes.

• Collaborate with Sales to formulate bidding strategies for new and renewed contracted business.

• Contribute to the Annual Operating Process and deliver consistent business forecasts.

• Identify and implement improvements for existing and new contracts.

• Lead by example to foster employee engagement and development.

• Negotiate customer contract renewals utilizing Incora best-practice terms and conditions.

• Monitor sales performance, margins, costs, and inventory levels to achieve or surpass budget targets and ensure profitability.

• Conduct interviews, recruit, and train on-site personnel as required.

• Cultivate a partnership culture with contracted customers.

• Manage contracts throughout their lifecycle and liaise with Planning and Procurement to guarantee consistent parts supply.

• Establish KPIs for contract compliance and financial performance.

• Manage, support, mentor, evaluate, and review team members; facilitate additional training and coaching.

• Travel between customer sites as needed.

• Perform other assigned duties.

⛳️ Requirements

• Bachelor's degree or 2–5 years of relevant experience and training, or equivalent combinations of education and experience.

• Experience may encompass sales, distribution, and inventory management.

• Extensive experience in customer relationship management.

• Strong financial proficiency.

• High level of business insight.

• Excellent communication and influencing abilities across all levels.

• Some experience in people management and leadership.

• Prior experience in a contract management/sales setting is preferred.

• Experience in change management is a plus.

• Must possess and maintain reliable transportation and a company-approved driving record.

• Experience with P&L management.

• Contract management experience is essential.

• Knowledge in supply chain and distribution.

• Project leadership experience is advantageous.

• Strong people management and team motivation skills.

• Proficient in Microsoft Office, including Excel, Word, and PowerPoint.

• Experience using Copilot or other AI tools to boost productivity.

• Ability to travel between customer sites as required.

🏝️ Benefits

• Eligibility for the incentive program for all employees.

• 8 Paid Holidays plus 2 Floating Holidays for all Full-Time employees.

• Up to 80 hours of Vacation per year for Full-Time Non-Exempt employees, increasing with tenure.

• Separate Sick Time for Full-Time Non-Exempt employees.

• FlexTime policy available for Full-Time Exempt employees.

• 80 hours of Exempt Sick time for Full-Time Exempt employees.

• 2 weeks of paid parental leave.

• Generous employee discount portal accessible through Perkspot.

• Employer-paid Group Life Insurance at 1x salary.

• Employer-covered Short-Term and Long-Term Disability Insurance.

• Three health plan options (four in California) with competitive premiums for full-time permanent employees.

• 401K plan with company match.

• Opportunities for career development and progression.