Strategic Partner Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Manage the relationship lifecycle for a portfolio of key fintech partners within Candescent’s ecosystem.

• Ensure that partners fulfill onboarding requirements and are positioned for success.

• Accelerate time-to-value and shorten the onboarding cycle.

• Act as the main point of contact for strategic partners.

• Offer guidance, proactive communication, and consistent support.

• Evaluate partner performance, engagement, and business metrics alongside cross-functional teams.

• Enhance adoption, revenue, and margin outcomes.

• Conduct regular partner business reviews and scorecards.

• Identify and resolve issues with underperforming relationships.

• Suggest decisions to grow, maintain, or exit partnerships.

• Champion partner needs within internal teams including Product, Sales, Marketing, and Operations.

• Maintain high standards of documentation, processes, and communication.

• Help develop the strategic partner program and explore opportunities to deepen engagement and broaden offerings.

• Stay informed about fintech trends and partner requirements.

• Adapt the positioning and growth strategy for strategic partners within the ecosystem.

⛳️ Requirements

• 6–10 years of experience in partner management, strategic alliances, business development, or customer success.

• Proven expertise in managing external partnerships, preferably with fintechs or technology providers.

• Strong grasp of business metrics, commercial models, and performance analysis.

• Proficient in data-driven decision-making.

• Exceptional written and verbal communication skills.

• Strong organizational abilities and meticulous attention to detail.

• Ability to handle multiple partners and priorities simultaneously.

• Capability to work across teams and influence without direct authority.

• Comfortable navigating ambiguity and driven by measurable outcomes.

• Preferred: experience in fintech, SaaS, or platform industries.

• Preferred: knowledge of onboarding workflows, CRM tools, and partner enablement strategies.

• Preferred: background in strategic planning, account management, or ecosystem development.

• Preferred: familiarity with digital banking, embedded finance, or B2B2C models.

• Preferred: entrepreneurial mindset and a passion for supporting partner success and growth.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Engaging company culture and team-building activities.