This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in enhancing the safety, efficiency, and sustainability of their operations utilizing Samsara’s IoT platform.

• Develop collaborative success plans that detail customer goals, metrics, timelines, and challenges to achieving business value.

• Facilitate executive business reviews with key customer stakeholders and leadership teams.

• Conduct customer workshops to gain insights into operations and propose workflow improvements.

• Grasp the capabilities of the Samsara platform and communicate them effectively to businesses across various sectors, including field services, utilities, transportation, school buses, and more.

• Provide mentorship to the broader Customer Success and Support teams.

• Advocate for and integrate Samsara’s cultural principles as the company expands globally.

⛳️ Requirements

• Over 5 years of experience in a senior role within Customer Success, account management, or strategic consulting.

• Experience with enterprise SaaS is preferred.

• Excellent priority management skills and elevated emotional intelligence.

• Background in supporting or working with technical products.

• Solutions-focused with strong problem-solving abilities.

• Demonstrated history of building trust and effectively communicating with executives, Product and Engineering leaders, and everyday software users.

• Proactive mindset and the ability to excel in a fast-paced, dynamic environment.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree from an accredited four-year institution.

• Experience in serving and supporting large-scale solutions for Public Sector organizations is preferred.

🏝️ Benefits

• Competitive total compensation package that includes base salary, performance-based bonuses/variable pay, and equity options (for eligible positions).

• Flexible, employee-driven remote work model.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Parental leave benefits.

• Flexible working arrangements.

• Remote work assistance aligned with operational needs.

• Access to office spaces for employees who prefer in-person work.