Strategic Customer Success Manager

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Manage a portfolio of strategic integrated reseller and SaaS channel partners

• Create Partner Success Plans that align with business goals, adoption targets, growth opportunities, and potential risks

• Establish connections with executive and operational stakeholders

• Facilitate quarterly business reviews

• Monitor partner health and act as the main escalation point for strategic issues

• Promote partner retention, revenue growth, expansion, sales effectiveness, and market penetration alongside Channel Sales and internal teams

• Coordinate cross-functional resources to address operational, technical, implementation, and customer experience challenges

• Ensure smooth lifecycle transitions

• Support partner onboarding, training, adoption, and utilization of Azuga tools, integrations, programs, support resources, and operational best practices

• Create scalable success playbooks, business review standards, stakeholder mapping, escalation processes, and continuous improvement initiatives

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience

• 5 or more years of experience in Customer Success, Account Management, Channel Management, Partner Success, or a related field

• A minimum of 3 years of experience managing enterprise-sized customers, strategic accounts, or reseller partnerships, including complex SaaS relationships

• Proven experience conducting executive-level business reviews and strategic planning sessions

• Demonstrated ability to develop structured success plans and manage multiple concurrent partner initiatives

• Experience working with integrated resellers, technology alliances, or channel partner ecosystems

• Skilled in identifying expansion opportunities and mitigating retention risks

• Working knowledge of software-as-a-service platforms, application programming interfaces, integrations, implementation processes, and complex customer environments

• Salesforce experience is preferred

• Experience in telematics, fleet management, Internet of Things, or enterprise SaaS environments is preferred

• Experience collaborating across Sales, Revenue Operations, Product, Support, Professional Services, and Operations is preferred

• Must complete Form I-9 Employment Eligibility Verification at the start of employment if hired

• Temporary work authorization or the need for sponsorship may disqualify employment

🏝️ Benefits

• A supportive and engaging onboarding experience

• Training and regular mentorship

• Corporate Social Responsibility activities

• A truly global, dynamic, and challenging work environment

• Agility and work/life effectiveness

• Long-term well-being

• An effective and inclusive team

• Equal Employment Opportunity