Strategic Customer Partner, Climate-Tech Start-Up

This is a fully remote position, open to applicants in Europe.

📋 Description

• Act as the main liaison for enterprise utility clients.

• Develop trustworthy, expertise-driven, and forward-looking client relationships.

• Proactively present customers with innovative ideas, industry insights, and strategic advice.

• Facilitate regular business reviews focused on each customer's strategic objectives.

• Identify and cultivate account growth through upselling and cross-selling initiatives.

• Manage upsell opportunities from proposal to contract, with variable compensation linked to finalized deals.

• Address and resolve customer escalations and issues comprehensively.

• Advocate for the customer's perspective in internal discussions regarding product, service, and strategy.

• Collaborate with sales, product, and marketing teams to optimize customer value from the platform.

• Monitor account health and performance via CRM tools while proactively anticipating customer requirements.

• Travel up to 20% to meet with DACH-based customers.

• Contribute to launching a product that enhances the appeal of renewable energies and influence the company's foundational development.

⛳️ Requirements

• Bachelor's degree in business administration, economics, or a related field, and/or relevant experience.

• In-depth understanding of the energy sector, including utility operations, energy markets, dynamic tariffs, regulatory frameworks, and the energy transition.

• Strong business acumen with a proven history in a client-facing advisory, sales, or consulting role.

• Established track record in business development: sourcing, structuring, negotiating, and closing commercial deals.

• Proactive and innovative mindset.

• Excellent relationship-building abilities and capacity to transform customer challenges into strategic, technology-driven solutions, including crafting customized proposals.

• Demonstrated capability to lead complex projects and independently manage multiple workstreams.

• Solid grasp of SaaS business models and the creation and capture of value through platform relationships.

• Team-oriented mindset with a willingness to share knowledge.

• Fluent in German and English (mandatory requirement).

• Proficiency in additional languages is a significant advantage.

• Ideally, familiarity with the regulatory and commercial landscape of the energy/utilities sector, including relevant system environments.

🏝️ Benefits

• Competitive salary (fixed and performance-based variable compensation) along with an equity package.

• Flexible working hours and location options.

• Support for remote work allowing flexibility in workspace.

• Provision of a new MacBook.

• Learning and development budget.

• Sports membership or Headspace subscription.

• Virtual office environment for engaging collaboration.

• Opportunity to work with innovative technology for a meaningful purpose alongside a highly motivated team.