Strategic Client Success Manager, Legal

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster the adoption and measurable impacts within a range of enterprise accounts.

• Act as the primary accountability point for client health across the account portfolio.

• Convert adoption metrics, business outcomes, and engagement signals into actionable success strategies.

• Identify accounts at risk and spearhead remediation plans, broaden use cases, or escalate to executives as needed.

• Collaborate with Account Managers on success strategies, commercial priorities, and relationship milestones.

• Promote proactive, outcome-oriented engagement with assigned accounts.

• Participate in client business reviews, showcasing health and adoption metrics along with recommendations.

• Act as a subject matter expert in Intapp Intake, Conflicts & Terms, while applying general knowledge across Intapp product lines.

• Consult with clients after deployment to leverage solution features and fulfill organizational requirements.

• Enhance market presence through user group leadership, client community engagement, and industry thought leadership.

• Represent customer feedback on new features and development priorities.

• Stay informed about Intapp’s product offerings, competitive landscape, and industry trends.

⛳️ Requirements

• Minimum of 8 years of experience in client success, solution advisory, or consulting roles, particularly serving professional services firms in the legal sector.

• Proven expertise with Intapp Intake, Conflicts, and/or Terms or within the risk management and compliance domains in law or professional services firms.

• Demonstrated capability to manage client success for a portfolio of enterprise accounts, including relationships with executive-level stakeholders.

• Excellent consultative and communication abilities.

• Experience in change management or developing adoption strategies for enterprise technology platforms.

• Strong analytical skills with the capacity to distill input from various sources into clear recommendations for clients.

• Resourceful in problem-solving, results-driven, and possesses strong time management skills.

• Bachelor’s degree is required.

• Willingness to travel up to 10–20% of the year.

• Experience with the broader Intapp product suite is preferred.

• Familiarity with financial, practice, and document management systems, as well as third-party data providers, is advantageous.

• Background in a publicly traded, growth-oriented software company is preferred.

🏝️ Benefits

• Opportunities for professional development.

• Reimbursement for training and continuing education expenses.

• Modern and open office environments.

• Complimentary lunches provided.

• Fully stocked kitchens available.

• Comprehensive wellness programs offered.

• Flexible time-off policies.

• Family-formation benefits available.

• Support for family-building initiatives.

• Paid volunteer time off provided.

• Donation matching program in place.

• Flexible work environment.

• Health and various employee benefits offered.