Strategic Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and strategic ally for a designated client portfolio.

• Create and uphold client success strategies that align with organizational objectives, adoption goals, and business results.

• Conduct regular business reviews and manage daily account activities to showcase value realization, operational enhancements, and ROI.

• Track client health indicators, adoption patterns, risk elements, and engagement metrics.

• Maintain in-depth product knowledge to facilitate client enablement.

• Collaborate with Product, Development, Implementation, Training, and Help Desk teams to represent client interests and ensure successful outcomes.

• Identify growth opportunities through increased product usage, workflow optimization, and strategic solution suggestions.

• Assist clients in navigating organizational change initiatives, adopting new features, and executing operational transformations.

• Provide support for executive stakeholder communications during escalations, strategic initiatives, and organizational transitions.

• Evaluate client performance data and present actionable recommendations to enhance efficiency, compliance readiness, and program results.

• Contribute to the operational excellence of Client Success through process improvement initiatives and knowledge sharing.

• Foster client loyalty, support, retention, adoption, operational enhancement, and long-term growth.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, Public Administration, or a related discipline.

• More than 5 years of experience in Client Success, Account Management, Healthcare Operations, or similar positions.

• Proven capability to manage strategic client relationships and influence stakeholders at all organizational levels.

• Strong analytical and problem-solving skills with the ability to convert data into actionable insights.

• Experience in supporting clients in the healthcare sector and SaaS.

• Ability to manage multiple priorities in a dynamic, client-centered environment.

• Bonus: Experience with PACE, TPA, or Government sectors.

• Bonus: Familiarity with Microsoft Office Suite, Salesforce, and Atlassian products.

🏝️ Benefits

• A connected, virtual-first culture with a collaborative, mission-driven team.

• Competitive health benefits, including medical, dental, and vision coverage.

• 401(k) plan with company contributions.

• Flexible paid time off (PTO), along with 72 hours of sick leave.

• Flexibility and trust—we enable our team to manage their schedules and work in ways that align with their lives.

• Opportunities for learning, mentorship, and professional growth.

• A values-driven environment where diverse perspectives are embraced and purpose directs our efforts.