Customer Success Manager – FinTech, DATEV Experience

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct demonstration calls, actively listen to customers, comprehend their needs in the e-commerce and SaaS industries, and propose appropriate solutions.

• Manage support tickets autonomously and deliver prompt, customer-centric solutions.

• Collaborate closely with the Onboarding and Automation teams to guarantee customer satisfaction and enhance solutions continually.

• Independently generate content such as blog posts, templates, and help documentation.

• Actively contribute to the execution of the AI and content strategy.

⛳️ Requirements

• Experience in financial accounting or a solid understanding of tax-related processes.

• Experience in direct customer engagement, preferably within a SaaS setting.

• Strong capability to identify and comprehend customer needs.

• Ability to define, monitor, and accomplish realistic goals and KPIs.

• Exceptional written and verbal communication skills in both German and English.

• Proficient with tools such as Zendesk, Confluence, Slack, Google Workspace, or similar platforms.

🏝️ Benefits

• Permanent employment contract.

• Six-month probationary period.

• 40-hour workweek.

• 30 days of annual leave.

• Comprehensive onboarding program.

• Ongoing mentoring.

• Continuous opportunities for professional development.

• Regular development discussions.

• Annual professional development budget.

• Open company culture with flat hierarchies.

• No dress code.

• Team dinners.

• Sports activities.

• After-work drinks.

• Regular company offsites.

• Remote-first work model or office-based work directly at Ostbahnhof.

• Office balcony offering views of the Spree.

• Family-friendly flexibility in managing working hours and locations.

• Attractive compensation package.