Client Success Manager, Healthcare Revenue Cycle

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Client Executive on the Experian Health Sales team to drive product expansion.

• Work alongside the Relationship Manager to establish and nurture trustworthy customer relationships.

• Team up with Support and Optimization departments to guarantee an exceptional client experience.

• Offer consultative support to clients throughout their entire lifecycle.

• Comprehend client implementations to facilitate updates, additions, and corrections to client setups.

• Collaborate with Customer Support, Optimization, Product, and Development teams to manage tickets and enhancement requests promptly.

• Assess customer utilization of Claimsource, Denial Manager, Enhanced Claim Status, and ERA products.

• Suggest best-practice configurations and solutions to enhance the customer experience.

• Cultivate expertise in the Claimsource, Denial Manager, Enhanced Claim Status, and ERA product suite.

• Partner with the Relationship Manager during Quarterly Business Reviews to highlight client achievements and return on investment.

• Develop strategies to boost client retention, engagement, and expansion by identifying key metrics and success factors.

⛳️ Requirements

• Over 5 years of experience in the healthcare IT sector and healthcare revenue cycle.

• More than 3 years of experience in Healthcare Revenue Cycle Account Management.

• Familiarity with claim systems and ERA (electronic remittance advice).

• At least 2 years of experience with Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice.

• Minimum of 2 years of experience with Salesforce or a similar CRM.

• Hands-on experience with Epic for at least 2 years is advantageous.

• Epic Resolute HB/PB certification is a plus.

• Willingness to travel to client sites is required (20-25%).

• Bachelor's degree or equivalent experience is needed.

• Preference for candidates located on the West Coast.

🏝️ Benefits

• Competitive compensation package along with a bonus plan.

• Core benefits include medical, dental, vision, and a matching 401K.

• Flexible work environment with options for remote, hybrid, or in-office work.

• Generous time off policy including volunteer time off, vacation, sick leave, and 12 paid holidays.

• 20 days of Flexible Time Off.

• Opportunities for variable pay.

• An inclusive and purpose-driven culture.