Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Enhance the realization of customer value and the adoption of Omnissa solutions.

• Create and oversee Customer Success Plans that are aligned with measurable business results.

• Track customer health metrics and proactively manage potential risks.

• Promote utilization, consumption, and the attainment of desired results.

• Establish strategic relationships with business decision-makers and executive stakeholders.

• Present business and technical information to audiences ranging from practitioners to executives.

• Facilitate Executive Business Reviews that concentrate on value realization, ROI, adoption, and future planning.

• Offer strategic direction and share industry best practices.

• Enhance customer retention through proactive engagement and value realization.

• Identify opportunities for expansion, cross-selling, and broader platform adoption.

• Collaborate with Sales and Renewals teams to ensure long-term customer success.

• Work in partnership with Support, Engineering, Product Management, Sales, Services, and Solution Architects.

• Ensure customer issues are resolved promptly.

• Advocate for customer needs and contribute to product enhancements.

• Promote customer references, success stories, advisory boards, and advocacy initiatives.

• Assist in developing roadmaps that align with customer business goals.

• Contribute to thought leadership and best practices in Customer Success.

⛳️ Requirements

• Background in Customer Success, Account Management, Consulting, Professional Services, or similar customer-facing positions.

• Demonstrated success in managing enterprise and strategic customer relationships.

• Excellent executive presence, with strong communication, presentation, and stakeholder management skills.

• Capability to align technology functionalities with business outcomes.

• Experience in SaaS, cloud, digital workspace, infrastructure, or enterprise software settings.

• Strong analytical, problem-solving, and relationship management abilities.

• Preferred: Familiarity with Omnissa, Workspace ONE, Horizon, Digital Employee Experience, or similar End-User Computing solutions.

• Preferred: Understanding of Customer Success methodologies, customer health frameworks, adoption strategies, and value realization practices.

• Preferred: Experience in supporting renewals, retention strategies, and expansion initiatives.

• Preferred: Knowledge of enterprise workplace transformation and employee experience projects.

• Travel may be necessary up to 20% depending on customer and business requirements.

🏝️ Benefits

• Opportunities for professional growth.

• Chances to collaborate and innovate.

• Career advancement opportunities.

• Customer-centric company culture.

• Flexibility to work remotely or in-office based on business needs and candidate location.