Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic consultant to executive customer stakeholders

• Ensure that Invenco by GVR solutions align with customers’ long-term business goals, digital transformation efforts, and operational priorities

• Create and implement customer success strategies for designated strategic accounts

• Recognize risks, opportunities, and measurable outcomes to enhance retention, growth, and customer advocacy

• Establish and nurture relationships with key customer stakeholders

• Serve as the main point of contact for all Invenco by GVR solutions

• Lead high-level business reviews and executive customer meetings

• Provide insights on accounts, performance updates, and actionable recommendations

• Keep internal teams informed about account health and priorities

• Function as the escalation point for assigned accounts and coordinate cross-functional solutions

• Advocate for customer requirements and collaborate with Product, Engineering, Commercial, Support, and Operations teams

• Share Voice of Customer feedback, trend analysis, and business insights with Product Management

• Analyze customer operational and business metrics to suggest performance enhancements

• Promote adoption, engagement, and success planning to fulfill customer business objectives

• Identify and pursue opportunities for expansion, cross-selling, and upselling

• Share best practices, mentor team members, and contribute to process enhancements

⛳️ Requirements

• A minimum of 5 years of proven experience in a customer success manager, account management, marketing, or technology role within a software company

• At least 5 years of experience in supporting enterprise / Tier 1 customers

• Preferred experience in Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale technology

• Experience in a SaaS environment with CRM tools is advantageous

• A Bachelor’s degree is preferred but not mandatory

• A Master’s degree is preferred but not mandatory

• Willingness to travel up to 20%

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Disability insurance

• Life insurance

• Family planning programs through Maven Clinic

• Livongo diabetes management support

• Women’s health coverage

• Adult and elder care support

• Paid parental leave

• 401(k) plan with matching company contributions

• Paid time off of up to 15 days annually

• 13 paid holidays, including 3 floating holidays

• Paid sick leave

• Opportunities for personal growth and continuous learning

• Work-life balance

• A collaborative and inclusive work atmosphere