Strategic Client Programs Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary post-sales program leader for key clients.

• Ensure alignment of client objectives with cross-functional execution involving Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams.

• Oversee program governance, coordination, risk management, and reporting to guarantee that commitments are fulfilled.

• Create and maintain comprehensive program plans that encompass strategic initiatives, implementations, operational priorities, milestones, deliverables, owners, and dependencies.

• Convert client goals and priorities into coordinated efforts across the responsible teams.

• Monitor progress, follow up with team leaders, identify areas needing attention, and coordinate workstream planning.

• Function as the program-level liaison for assigned clients and manage governance meetings, steering committees, and executive reviews.

• Prepare agendas, necessary materials, decision requests, and follow-up actions.

• Facilitate client planning, value realization, capability adoption, and outcome monitoring.

• Keep organized records of client requests, enhancements, operational initiatives, requirements, impacts, dependencies, and next steps.

• Coordinate preparations for releases, implementations, migrations, and major client events.

• Monitor readiness milestones, testing status, operational preparedness, communications, dependencies, post-implementation issues, adoption, outcomes, and lessons learned.

• Manage program-level risks, issues, assumptions, dependencies, mitigation strategies, target timelines, and escalation statuses.

• Develop and sustain status reports, dashboards, governance metrics, milestone tracking, and executive documentation.

• Enhance program processes, reporting mechanisms, and collaborative approaches across functions.

⛳️ Requirements

• Candidates must already possess legal authorization to work in the U.S.

• Visa sponsorship or any immigration support is not available for this role.

• A minimum of seven (7) years of experience in program management, client success, professional services, PMO, consulting, or a similar field is required.

• Proven experience in managing detailed plans and reporting for large, cross-functional, client-facing initiatives.

• Experience collaborating with executive stakeholders and client leadership teams is essential.

• Demonstrated ability to lead by influence and establish accountability without direct reporting authority.

• Healthcare payer, payment integrity, or healthcare technology experience is preferred.

🏝️ Benefits

• Opportunities for professional growth and development.

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Flexible work arrangements and a supportive work environment.