Strategic Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the overall operational performance, strategy, and execution for Cigna Global Healthcare National Account clients.

• Formulate and implement comprehensive service strategies to support the global benefit programs, wellness initiatives, and employee relations of large clients.

• Achieve or surpass persistency, premium growth, and earnings objectives.

• Manage business relationships within an assigned portfolio.

• Collaborate across product and operational areas to enhance relationships with clients, brokers/consultants, and internal stakeholders.

• Offer proactive and consultative solutions to meet global benefit program requirements.

• Renew current accounts and drive new business opportunities within existing accounts.

• Act as a consultant to key decision-makers.

• Provide daily support to high-profile, high-touch clients.

• Deliver continuous proactive information and recommendations to clients and brokers/consultants.

• Oversee renewals for existing business accounts.

• Promote and cross-sell additional product lines within Cigna Global and matrix partners.

• Educate clients on Cigna Global compliance and process updates.

• Collaboratively manage and resolve elevated eligibility, premium/invoicing, and service challenges.

• Handle sales information using Salesforce.

⛳️ Requirements

• Bachelor's degree preferred or equivalent relevant work experience.

• A minimum of 8 years of relevant client support or client management experience is required.

• State-required Life, Accident, and Health Licensure is mandatory.

• A comprehensive understanding of health service products, services, and their operating requirements is essential.

• Experience in Global Benefits is preferred.

• Extensive background in account management, account service, sales, or significant client/customer engagement.

• Strong written and verbal communication skills.

• Excellent presentation and consultation abilities.

• High emotional intelligence, including empathy, active listening, and adaptability.

• Exceptional negotiation skills.

• Capacity to effectively manage multiple tasks and collaborative meetings.

• Ability to maintain composure under pressure.

• Knowledge of best practices, techniques, and tools for delivering outstanding consultative client and customer service.

• Client- and customer-focused, with the ability to work as a team player alongside the client management organization and matrix partners.

• Familiarity with Microsoft Office, databases, spreadsheets, Excel, PowerPoint, Word, and sales tracking systems.

• Willingness to travel for client and organizational meetings.

• For remote work, must have cable broadband or fiber optic internet service with minimum speeds of 10 Mbps download/5 Mbps upload.

🏝️ Benefits

• Medical, vision, and dental benefits starting on day one.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off per year.

• Paid holidays.

• Leaves of absence.

• Eligibility for incentive compensation.

• Remote work arrangement available.

• Tobacco-free policy.