Senior Manager, Client Strategy – Non-RTW/Accessories

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish trusted partnerships with brand executives in the non-RTW/accessories market.

• Collaborate with Sales to grasp business objectives, expectations, and opportunities for upselling to new clients.

• Enhance brand loyalty and pinpoint growth prospects through product usage, subscription increases, and data-driven recommendations.

• Convince brand stakeholders to boost investments in creator and affiliate marketing initiatives.

• Recognize and address daily challenges across various accounts.

• Provide timely, precise, and professional support for accounts.

• Convey product feedback as the customer's voice to guide the product roadmap and priorities.

• Advance client discussions to uncover opportunities for increasing partner value.

• Discover and implement AI-driven workflows and support AI integration within Client Strategy.

• Mentor and develop team members.

⛳️ Requirements

• Over 6 years of experience in account management.

• Background working with large non-ready-to-wear accounts, including accessories, shoes, intimates, and swimwear.

• Proven experience in managing enterprise-level or highly complex brand relationships.

• Demonstrated success in driving retention, growth, upselling, and long-term development across key customer accounts.

• Experience engaging with executive stakeholders and influencing their decision-making processes.

• Background in managing and developing direct reports in Customer Success, Account Management, or Client Strategy settings.

• Strong analytical skills with the capability to transform performance data into strategic insights.

• Outstanding communication abilities and executive presence.

• Capability to excel in a fast-paced, rapidly growing environment.

• Bachelor's degree is required.

• Familiarity with affiliate marketing platforms and performance marketing is beneficial.

• Experience in SaaS Customer Success, startup settings, or the creator economy is a plus.

• Preference for candidates located in NYC.

• Must complete employment authorization verification through E-Verify upon hiring.

🏝️ Benefits

• Equity in ShopMy; all positions come with equity.

• Employee ShopMy page to leverage personal influence for monetization.

• 401(k) plan with a 3% employer contribution, fully vested.

• Comprehensive medical, dental, and vision benefits, including a fully employer-paid medical option and dependent coverage.

• Virtual mental health support, urgent care, and primary care visits at no cost for employees and their dependents.

• Flexible PTO, including a day off for birthdays.

• 13 company holidays.

• 14 weeks of paid parental leave.

• Remote-first culture with headquarters in NYC.

• Workplace and wellness stipends for health, home office needs, and Wellhub membership.

• 100% employer-paid disability and life insurance.

• Health Care FSA/HSA options available.

• Annual company offsite events.

• Quarterly team gatherings.