Client Partner

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Manage a portfolio of key enterprise accounts, focusing on retention, renewal execution, and growth outcomes.

• Create and uphold accurate forecasts for renewals and expansions.

• Recognize accounts that are at risk and implement mitigation strategies.

• Formulate and carry out account plans that align with customer goals, deliver measurable value, and promote commercial growth.

• Identify and advance upsell and expansion prospects based on customer usage, outcomes, and business requirements.

• Collaborate with Sales, Support, Product, and Delivery teams to enhance customer outcomes and ensure revenue retention.

• Spearhead customer interactions such as Quarterly Business Reviews (QBRs) and executive assessments.

• Articulate ROI, demonstrated value, and upcoming opportunities.

• Ensure disciplined utilization of Gainsight and Salesforce to maintain data integrity, improve forecasting accuracy, and enhance visibility.

• Oversee the customer lifecycle after the sale, which includes adoption, value realization, renewal execution, and identification of expansion opportunities.

⛳️ Requirements

• Over 7 years of experience in a customer success or account management role within the software and/or hardware sectors.

• Additional consideration for experience related to digital transformation, process optimization, or manufacturing.

• Proficient in collaborating with and influencing executives while nurturing relationships with customers and internal stakeholders.

• Demonstrated expertise in digitizing processes and integrating new technologies.

• A solid technical understanding of industrial manufacturing machinery is essential.

• Strong analytical abilities to connect customer health, usage, and business outcomes with commercial results.

• Excellent written and verbal communication skills, characterized by clarity and conciseness.

• Experience in forecasting renewals and upsells.

• Familiarity with Gainsight and Salesforce is required.

• Must be able to work within the preferred Eastern US or Central US time zones.

🏝️ Benefits

• Flexible PTO.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) match.

• Stock options.

• Paid parental leave.

• WFH stipend.

• Phone stipend.

• An inclusive work environment free from discrimination and harassment.