Strategic Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the overall operational performance, strategy, and execution for Cigna Global Healthcare's National Account clients.

• Formulate and implement service strategies that support large client global benefit programs, wellness initiatives, and employee relations.

• Achieve or surpass persistency, premium growth, and earnings objectives.

• Manage business relationships for a designated portfolio.

• Collaborate across product and operational lines to enhance relationships with clients, brokers/consultants, and internal stakeholders.

• Offer proactive and consultative global benefit program solutions.

• Renew existing accounts and pursue new business opportunities within current accounts.

• Act as a consultant to key decision-makers.

• Provide daily support to high-profile, high-touch clients.

• Deliver ongoing information and recommendations to clients and brokers/consultants.

• Upsell and cross-sell additional product lines within Cigna Global and matrix partners.

• Inform clients about compliance and process updates.

• Collaboratively address escalated eligibility, premium/invoicing, and service challenges.

• Maintain sales information in Salesforce.

⛳️ Requirements

• Bachelor's degree preferred or equivalent work experience.

• At least 8 years of relevant client support or client management experience required.

• State-required Life, Accident, and Health Licensure necessary.

• Comprehensive understanding of health service products and services along with related operating requirements.

• Global Benefits experience is preferred.

• Significant experience in account management, account service, sales, or considerable client and customer interaction.

• Strong written and verbal communication skills are essential.

• Excellent presentation and consultation abilities.

• High emotional intelligence, including empathy, active listening, and adaptability.

• Strong negotiation capabilities.

• Competence in managing multiple tasks and collaborative meetings effectively.

• Capacity to maintain composure under pressure.

• Knowledge of practices, techniques, and tools for consultative client and customer service.

• A client- and customer-focused team player.

• Familiarity with Microsoft Office, databases, spreadsheets, Excel, PowerPoint, Word, and sales tracking systems.

• Willingness to travel for client and organizational meetings.

• For remote work, a cable broadband or fiber optic internet connection with at least 10 Mbps download and 5 Mbps upload is required.

🏝️ Benefits

• Eligibility for incentive compensation.

• Medical, vision, and dental benefits starting on day one.

• Access to well-being and behavioral health programs.

• Participation in a 401(k) plan.

• Company-paid life insurance coverage.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence available.