Strategic Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and manage executive relationships with major enterprise clients.

• Facilitate value realization across the TruBridge portfolio, encompassing EHR and third-party solutions.

• Formulate and execute client success strategies aimed at retention, satisfaction, risk mitigation, and growth goals.

• Maintain comprehensive knowledge of client organizations and their healthcare landscapes.

• Assess client satisfaction and engagement through feedback, executive discussions, adoption rates, service performance, and relationship metrics.

• Generate value realization reports that illustrate client ROI and guide renewal and growth opportunities.

• Conduct executive-level performance reviews in collaboration with financial and operational leaders.

• Convert revenue cycle data into actionable insights that enhance cash collections, accounts receivable, denial rates, billing efficiency, and overall financial health.

• Lead cross-functional Financial Health teams along with subject matter experts.

• Identify performance challenges, create corrective action plans, designate responsibilities, eliminate obstacles, and enforce accountability.

• Act as the executive escalation point for significant RCM service and performance concerns.

• Oversee client risk management, mitigation strategies, retention exposure, and unresolved escalations.

• Recognize and evaluate upsell and cross-sell opportunities in partnership with the sales team.

• Take ownership of overall client execution, retention, renewal preparedness, satisfaction, risk reduction, and sustainable growth.

• Develop best practices for managing client profitability, invoicing, collections, write-offs, and contractual agreements.

• Align qualified clients with the TruBridge reference program.

⛳️ Requirements

• Bachelor’s degree in business administration, Healthcare Management, or a related discipline (preferred).

• Willingness to travel up to 60% of the time.

• Proven experience in enhancing healthcare revenue cycle performance.

• Familiarity with cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes.

• Demonstrated success in improving client satisfaction, safeguarding renewals, minimizing preventable attrition, and revitalizing at-risk client relationships.

• Capacity to identify emerging client issues, establish resolution strategies, uphold stakeholder accountability, and mitigate risks.

• Ability to work autonomously while effectively collaborating with subject matter experts.

• Strong skills in relationship-building.

• Experience in advising and influencing hospital CFOs, revenue cycle executives, and operational leaders.

• Proficient in analyzing revenue cycle performance trends, identifying root causes, quantifying financial impacts, and presenting recommendations and recovery plans.

• Minimum of 7 years in healthcare revenue cycle experience.

• At least 3 years of experience leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives.

• Preferred background in strategic account management, healthcare technology, or health information systems.

🏝️ Benefits

• 4% annual bonus.

• Remote work arrangement.

• Equal opportunity employment.