Client Manager

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Act as the primary point of contact for designated employer and health plan client accounts on a daily basis.

• Assist the Client Executive and the wider account team in providing exceptional client service.

• Cultivate effective working relationships with HR teams, benefits administrators, consultants, and other client stakeholders.

• Address client inquiries, direct requests to internal teams, and ensure issues are resolved.

• Keep account records, client communications, and action items updated in Salesforce and other internal platforms.

• Create agendas, monitor action items, and coordinate follow-ups for client meetings.

• Manage eligibility updates, benefit modifications, plan configuration requests, and routine account upkeep.

• Collaborate with Operations, Eligibility, Billing, Clinical, and IT departments.

• Assist in implementations, renewals, and benefit modifications by tracking timelines and deliverables.

• Verify information, escalate discrepancies, and resolve client concerns.

• Track account performance metrics, pharmacy expenditures, and utilization patterns.

• Develop quarterly business plans, financial performance summaries, and client-facing reporting packages.

• Spot opportunities for cost savings, operational efficiencies, and potential growth.

• Engage in account team meetings alongside the Client Executive, Clinical Consultant, and Patient Care Advocacy partners.

• Adhere to company policies, procedures, and compliance standards.

• Maintain documentation and identify improvements in processes, client experience, and operational efficiency.

• Participate in training sessions and professional development activities.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field; relevant professional experience may be considered.

• 0–1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care setting.

• Prior experience in healthcare is mandatory.

• Understanding of pharmacy benefit operations, including claims processing, formulary management, eligibility, network configurations, and benefit plan design.

• Capability to translate intricate pharmacy benefit information into clear, actionable guidance for non-technical audiences.

• Skill in managing multiple accounts and competing priorities with meticulous attention to detail and consistent follow-through.

• Proficiency with CRM systems and standard business tools, including Microsoft Office and Teams.

• Experience working within a transparent, pass-through, or PBM-optimizer organization.

• Familiarity with Salesforce or similar healthcare CRM systems.

• Experience supporting quarterly business reviews and client-facing financial reporting.

• Previous experience in a pod or team-based account model.

• Willingness to travel 10–20% of the time.

🏝️ Benefits

• Competitive compensation package, including health, dental, vision, and other benefits.

• Opportunity to drive industry change in the pharmacy benefits management sector while ensuring high-quality patient outcomes.

• A culture that fosters individual growth, where team success contributes to business success.

• Flexible remote work arrangements.