Senior Client Partner

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Cultivate and sustain client relationships through effective delivery leadership.

• Recognize opportunities, engage with strategic clients, qualify leads, and collaborate on pursuit relationships.

• Drive revenue generation and oversee the complete pursuit process to secure new business.

• Take ownership of and deliver an annual revenue target ranging from $5 to $10 million across designated clients.

• Utilize an external professional network to forge senior executive relationships and generate new business prospects.

• Identify potential within existing or new clients and create proposals for expansion.

• Develop client plans that encompass renewals and upselling; negotiate terms as necessary.

• Approve client plans, significant statements of work (SOWs), and pricing proposals.

• Cultivate and enhance relationships with executives and C-suite members.

• Act as the primary relationship representative, advisor, and strategic partner for the client.

• Establish and promote client vision and strategic priorities; align delivery with strategy and pinpoint growth opportunities.

• Monitor client health, assess risks, and identify long-term growth prospects.

• Ensure that client objectives, delivery outcomes, and project quality are in sync; manage escalations and resolve conflicts.

• Provide thought leadership on quality assurance compliance and conduct QA reviews across clients and engagements.

• Follow up on client satisfaction insights to enhance services and relationships.

• Manage intricate matters involving budget, scope, risk, resources, feedback, issues, and relationship dynamics.

• Direct complex engagements, coordinate cross-functional teams and subject-matter experts, and guarantee delivery excellence.

• Present strategic recommendations to senior audiences and mentor senior-level consultants and leaders.

⛳️ Requirements

• Over 12 years of experience in consulting, strategy, or client-facing business roles.

• At least 5 years in client management, business development, or relationship leadership positions.

• Proven track record of managing large, complex, multi-year client engagements.

• Demonstrated success in revenue generation and client growth, achieving an annual target between $5 and $10 million.

• Experience in managing teams and delivering cross-functional projects.

• Extensive experience in retail, supply chain, manufacturing, or related business functions.

• No work authorization sponsorship or third-party involvement.

• Bachelor's degree or higher is preferred.

🏝️ Benefits

• Full-time/Permanent employment.

• Remote work arrangement.