Strategic Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage executive relationships with leading enterprise clients.

• Facilitate value realization across the TruBridge portfolio, encompassing EHR and third-party solutions.

• Formulate and execute client success strategies that focus on retention, satisfaction, risk mitigation, and growth.

• Maintain an understanding of client organizations and the healthcare landscape.

• Evaluate client satisfaction and engagement through feedback, executive discussions, solution adoption, service performance, and relationship metrics.

• Generate value realization reports that illustrate ROI and aid in executive business reviews and renewal choices.

• Connect qualified clients with the TruBridge reference program.

• Conduct executive-level performance evaluations with client financial and operational leaders.

• Transform revenue cycle data into actionable strategies that enhance cash collections, accounts receivable, denial management, billing efficiency, and overall financial health.

• Lead cross-functional Financial Health teams and subject matter experts.

• Identify performance challenges, create corrective action plans, assign responsibilities, eliminate obstacles, and ensure accountability among stakeholders.

• Develop best practices for managing client profitability, invoicing, accounts receivable, cash collections, write-offs, and contractual agreements.

• Act as the executive escalation point for significant RCM service and performance challenges.

• Oversee client risk, mitigation strategies, retention, renewal preparedness, satisfaction, and sustainable growth.

• Identify and assess upsell and cross-sell opportunities, collaborating with the sales team.

⛳️ Requirements

• Bachelor’s degree in business administration, Healthcare Management, or a related discipline (preferred).

• Willingness to travel up to 60% of the time.

• Proven experience in enhancing healthcare revenue cycle performance.

• Familiarity with cash collections, accounts receivable aging, denial metrics, billing quality, and payer or contractual outcomes.

• Documented success in improving client satisfaction, safeguarding renewals, minimizing avoidable attrition, and recovering at-risk client relationships.

• Ability to create resolution plans, uphold stakeholder accountability, and reduce client risk.

• Capacity to work autonomously while also collaborating effectively with others.

• Strong skills in building relationships.

• Experience in advising and influencing hospital CFOs, revenue cycle executives, and operational leaders.

• Proficiency in analyzing revenue cycle trends, identifying underlying issues, quantifying financial impacts, and delivering recommendations.

• Minimum of 7 years of experience in healthcare revenue cycle management.

• At least 3 years of experience in leading client-facing RCM services, operations, performance enhancement, or complex account recovery initiatives.

• Preferred: experience in strategic account management, healthcare technology, or health information systems.

🏝️ Benefits

• 4% annual bonus.

• Remote work opportunity.

• Equal opportunity employer.