Strategic Business Manager – Strategic Program Manager

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Take charge of one or more strategic or global client accounts throughout the entire lifecycle, from presale and solution development to design, contracting, installation, maintenance, and ongoing growth.

• Lead dedicated account teams that represent customers within the organization.

• Manage account processes, quality, delivery outcomes, customer relationships, forecasting, pipeline accuracy, and performance targets.

• Identify opportunities for expansion, renewal, and cross-selling.

• Oversee sales processes, proposal development, and pricing decisions within authorized limits.

• Supervise the transitions into design, installation, and maintenance while monitoring delivery against SLAs and client expectations.

• Directly manage Account Executives/Managers, Administrators, Project Managers/Coordinators, and Systems Technicians.

• Establish performance expectations, coach and develop team members, and suggest staffing or structural changes.

• Act as the primary escalation point for client, delivery, and internal issues.

• Collaborate cross-functionally with Strategic Business Managers, leadership, vendors, engineering, and technical delivery teams.

• Report on account health, portfolio, solution targets, pipeline, and delivery status to the Director or VP of Global & Strategic Accounts.

• Ensure accurate account and opportunity data is maintained in CRM/ERP systems.

• Manage P&L indicators, including utilization, average hourly rates, margin, and other assigned metrics.

⛳️ Requirements

• 5+ years of experience in strategic or enterprise account management or sales leadership.

• Proven track record of meeting and exceeding quota.

• Experience managing client relationships across multiple sites or facilities; 20+ locations preferred.

• Demonstrated ability to directly manage multidisciplinary teams spanning sales, project management, and technical/field coordination.

• Experience in systems integration, security, telecommunications, or related technical products/services preferred.

• Capability to handle escalations and coordinate across departments to resolve client-impacting issues.

• Familiarity with CRM/ERP and project/service management systems.

• Willingness to travel to client sites as required by assigned accounts.

🏝️ Benefits

• Chance to grow and transfer across various locations and business divisions.

• 100% remote work / telecommuting opportunity.