Strategic Analytics Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of Analytics clients throughout the entire lifecycle, encompassing onboarding, adoption, value realization, renewal, and expansion.

• Ensure visibility of client goals, usage metrics, account health, potential risks, and opportunities, while advancing relationships.

• Comprehend client decision-making processes, workflows, and business challenges to identify how Guidewire’s data and analytics solutions can assist.

• Convert vague requirements into actionable use cases and support clients in integrating capabilities into their workflows.

• Manage renewal preparedness and proactively identify and mitigate retention risks.

• Collaborate with Sales and Portfolio Leaders to cultivate expansion and cross-selling opportunities.

• Establish trusted relationships with business, technical, and executive stakeholders.

• Navigate complex client organizations, identify key decision-makers and advocates, manage difficult conversations, and guide clients in maximizing the value of Guidewire Analytics.

• Coordinate with Product, Sales, Support, Professional Services, and other specialists to resolve challenges and further client objectives.

• Advocate for client needs internally, communicate product gaps and emerging requirements, and align client priorities with Guidewire’s capabilities and product roadmap.

• Develop a deep understanding of Guidewire’s Analytics portfolio and pertinent data and risk domains.

• Share successful use cases and best practices across the client portfolio.

• Participate in client events, industry discussions, and the ongoing enhancement of Guidewire’s Analytics offerings.

⛳️ Requirements

• A minimum of five years in customer success, consulting, sales, account management, or a similar client-facing position.

• Proven experience in managing complex client relationships and achieving commercial results.

• Familiarity with data, analytics, or technology solutions is essential.

• Ability to apply data insights to inform business decisions.

• Experience with weather, natural hazards, property, geospatial, environmental, or other risk-related data is highly valued.

• Capable of posing the right questions, structuring intricate or ambiguous problems, and transforming business requirements into practical solutions.

• Comfortable discussing APIs, datasets, integrations, analytical models, and dashboards without needing software engineering or data science expertise.

• Skilled at identifying client risks and growth opportunities, balancing client and commercial priorities, and managing renewal, usage, and expansion discussions.

• Adaptable to a fast-paced environment where products, processes, and requirements are continuously changing.

• Proficient in making pragmatic decisions with limited information, taking initiative, and swiftly adapting to changing priorities.

• Able to establish credibility with senior, business, and technical stakeholders and mobilize teams across various departments without direct authority.

• Inquisitive and capable of quickly acquiring knowledge about new products, datasets, technologies, and use cases.

• Background in P&C insurance is appreciated but not mandatory.

• Familiarity with data utilization in risk selection, pricing, underwriting, or claims processes is advantageous.

• This position requires travel to client sites, Guidewire offices, and relevant industry events as necessary.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• Company-sponsored retirement plan

• Some positions may qualify for the annual company bonus plan

• Some roles may be eligible for commissions

• Some positions may qualify for long-term incentive awards