Strategic Accounts Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Develop and sustain strong brand trust with assigned accounts

• Gain a comprehensive understanding of the products, services, and tools utilized by customers to run their businesses

• Introduce new products, services, and partnerships to designated accounts as they become part of IAA’s product offerings

• Track the performance of key accounts and enable prompt interventions when necessary

• Manage customer expectations and ensure satisfaction

• Identify and showcase opportunities that may lead to additional revenue or improved efficiencies

• Address client inquiries and devise innovative solutions to resolve complex customer challenges

• Demonstrate effective listening skills and take action based on customer feedback

• Deliver exceptional customer service while adhering to IAA’s Customer Care Values

• Work closely with other members of the Marketplace Demand team to implement customer growth and engagement strategies

• Conduct monthly meetings with customers

• Establish effective communication channels and serve as liaisons between key customers and internal teams

• Be adaptable and willing to undertake additional tasks as assigned

⛳️ Requirements

• Minimum of 2 years in Sales or Account Management

• At least 2 years of experience within the automotive industry

• Experience with BI portals is a plus

• Strong oral and written communication abilities

• Demonstrates excellent collaboration skills and a willingness to work with cross-functional teams

• Capable of making informed decisions when addressing customer issues and opportunities

• Proficient in identifying growth, retention, and cross/up-sell opportunities using data and dashboards

• Understands and practices IAA’s Customer Care Values daily

• Able to meet and/or surpass growth and retention objectives

• Proficient in the Microsoft suite of products

• Willingness to travel up to 10%

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health and wellness benefits

• Opportunities for professional development and career advancement

• Flexible working arrangements