Strategic Account Manager – Injection

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee enterprise-level customer relationships for Milacron’s key strategic accounts.

• Establish the overall account strategy and spearhead commercial interactions with senior customer stakeholders.

• Collaborate with Field Sales Representatives to enhance site-level sales efforts.

• Propel sustainable revenue growth, customer retention, and account expansion.

• Act as the primary owner of assigned strategic parent-level accounts.

• Promote awareness of Milacron’s capabilities among new and existing national and parent-level accounts.

• Cultivate and sustain an expert understanding of assigned accounts, including customer structure, trends, and performance drivers.

• Coordinate the overall strategic account sales strategy and facilitate site-level execution.

• Lead the finalization of quotes and orders in collaboration with Sales, SPE, Product, and Engineering teams.

• Direct executive-level and C-suite negotiations at the parent level.

• Drive commitments from parent-level customers and engage in essential site-level closing activities.

• Own the annual strategic account planning process.

• Conduct quarterly account reviews and modify strategy as necessary.

• Facilitate monthly internal reviews to ensure execution discipline, transparency to changes, and accuracy in CRM.

• Identify and qualify opportunities in conjunction with Field Sales Representatives.

• Lead assessments of customer needs and align solutions across internal teams.

• Coordinate quotes and proposals, lead negotiations, and secure customer commitments.

• Ensure that closure, order processing, and execution handoffs are completed accurately and punctually.

• Monitor revenue and order growth, gross profit, customer retention and expansion, strategic contact engagement, account plan execution, and CRM discipline.

⛳️ Requirements

• Bachelor’s degree (B.A. or B.S.) in Business Administration, Engineering, Industrial/Manufacturing Engineering, Marketing, or a related field from a four-year college or university; or an equivalent combination of education and experience.

• 8+ years of experience in an external B2B field sales role.

• Preferred experience in a technical, capital equipment, or industrial machinery sales environment.

• Experience in the plastics injection molding and/or extrusion industry is a plus.

• Proficiency in managing complex, multi-stakeholder, parent-level sales processes.

• Ability to foresee market changes and pinpoint growth opportunities within strategic accounts.

• Capability to convert market and customer insights into actionable strategic account plans.

• Skill in developing a profound understanding of customer needs and aligning products and services accordingly.

• Competence in managing internal and external relationships across Sales, SPE, Product, Engineering, and Marketing.

• Willingness and capability to travel 50-75% of the time.

🏝️ Benefits

• A mix of virtual executive meetings and targeted in-person travel aligned with account strategy.

• Flexible remote work arrangement.