Strategic Account Manager, Firefox Enterprise – DACH

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main contact for designated customer accounts.

• Cultivate and sustain strong, long-term relationships with executive, commercial, technical, procurement, and partner stakeholders.

• Create success plans and guide customers from the pilot phase through deployment, adoption, and wider rollout.

• Monitor account health, lead business reviews, pinpoint risks, and coordinate mitigation strategies.

• Manage renewal planning, identify expansion opportunities, and maintain precise retention and revenue forecasts.

• Identify, qualify, develop, and close new Firefox Support opportunities as customer responsibilities allow.

• Recognize broader Firefox Enterprise opportunities and collaborate with the appropriate Account Executive.

• Conduct regular check-ins, business reviews, and success planning sessions with customers.

• Address issues and escalate when necessary to ensure timely resolutions.

⛳️ Requirements

• Proven experience managing strategic customer relationships in enterprise technology, engaging with both senior and operational stakeholders.

• Demonstrated success in driving commercial outcomes through renewals, expansions, consultative sales, or a combination thereof.

• Excellent relationship-building and communication skills, capable of establishing trust across various levels within a customer organization.

• Experience in coordinating cross-functional teams to meet customer needs, address risks, and manage escalations.

• Adequate technical curiosity and ability to learn, allowing for credible engagement with enterprise architects, security teams, IT operations, and product specialists.

• Native-level proficiency in German and advanced written and verbal communication skills in English.

• Willingness and ability to travel throughout Germany, Austria, and Switzerland as necessary.

• Ability to occasionally accommodate collaboration and meetings that align with U.S. business hours.

• Commitment to Mozilla's values: Embracing diversity; Being relationship-focused; Practicing responsible participation; Exhibiting resilience.

• Preferred: Experience with enterprise infrastructure, security, platform, or on-premises software.

• Preferred: Experience collaborating with public-sector, regulated, or similarly complex organizations.

• Preferred: Experience in selling enterprise support, subscriptions, or professional services.

• Preferred: Familiarity with open-source software and enterprise open-source business models.

• Preferred: Understanding of browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies.

🏝️ Benefits

• Generous performance-based bonus plans for all eligible employees - we celebrate our success as one team.

• Comprehensive medical, dental, and vision coverage.

• Generous retirement contributions with immediate 100% vesting (regardless of your contributions).

• Quarterly all-company wellness days where everyone takes a collective pause.

• Country-specific holidays plus an additional day off for your birthday.

• One-time stipend for home office setup.

• Annual budget for professional development.

• Quarterly well-being stipend.

• Substantial paid parental leave.

• Employee referral bonus program.

• Additional benefits (life/AD&D, disability, EAP, etc. - varies by country).