Strategic Account Manager, Firefox Enterprise – DACH

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main point of contact for designated customer accounts.

• Establish and nurture robust, long-term relationships with executive, commercial, technical, procurement, and partner stakeholders.

• Create success plans and assist customers from pilot stages through deployment, adoption, and comprehensive rollout.

• Oversee account health, conduct business reviews, pinpoint risks, and coordinate mitigation strategies.

• Manage renewal strategies, identify expansion opportunities, and ensure accurate retention and revenue forecasts.

• Identify, qualify, cultivate, and finalize new Firefox Support opportunities as customer responsibilities permit.

• Discern broader Firefox Enterprise opportunities and collaborate with the designated Account Executive.

• Perform regular check-ins, business reviews, and success planning with clients.

• Address issues and escalate as necessary to guarantee prompt resolution.

⛳️ Requirements

• Proven experience managing strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders.

• Demonstrated history of driving commercial outcomes through renewals, expansions, consultative sales, or a combination of these methods.

• Excellent relationship-building and communication skills, with the ability to instill trust across various tiers of a customer organization.

• Experience in coordinating cross-functional teams to meet customer needs, manage risks, and handle escalations.

• Adequate technical curiosity and learning aptitude to engage effectively with enterprise architects, security teams, IT operations, and product specialists.

• Native-level proficiency in German and advanced written and verbal communication skills in English.

• Willingness and capability to travel throughout Germany, Austria, and Switzerland as needed.

• Openness and availability to occasionally participate in collaboration and meetings aligned with U.S. business hours.

• Dedication to Mozilla's values: embracing differences, being relationship-oriented, engaging in responsible participation, and demonstrating resilience.

• Preferred: experience in enterprise infrastructure, security, platform, or on-premises software.

• Preferred: experience collaborating with public-sector, regulated, or similarly complex organizations.

• Preferred: experience in selling enterprise support, subscriptions, or professional services.

• Preferred: familiarity with open-source software and enterprise open-source business models.

• Preferred: knowledge of browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies.

🏝️ Benefits

• Generous performance-based bonus plans for all eligible employees - we share in our success as one team.

• Comprehensive medical, dental, and vision coverage.

• Substantial retirement contributions with 100% immediate vesting (regardless of whether you contribute).

• Quarterly all-company wellness days where everyone takes a collective break.

• Country-specific holidays plus an extra day off for your birthday.

• One-time stipend for home office setup.

• Annual budget for professional development.

• Quarterly well-being stipend.

• Significant paid parental leave.

• Employee referral bonus program.

• Additional benefits (life/AD&D, disability, EAP, etc. - varies by country).