Strategic Account Manager – Customer Success Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Develop and nurture robust customer relationships throughout the UK, Nordics, and Benelux.

• Comprehend laboratory requirements and facilitate the ongoing utilization of SOPHiA GENETICS technology.

• Assume responsibility for customer relationships from the signing of contracts through to implementation and routine usage.

• Emphasize customer retention and ensure continuity of contracts.

• Expand existing accounts by analyzing laboratory workflows and identifying key stakeholders.

• Conduct customer visits to identify unmet needs and promote the adoption of additional applications.

• Support newly signed customers in achieving routine use alongside implementation specialists.

• Anticipate procurement schedules and oversee contract and tender renewals.

• Drive revenue growth through account expansion and pricing negotiations, including annual price adjustments.

• Establish relationships with key opinion leaders and customer networks to facilitate the adoption of new panels and applications.

• Collaborate with sales colleagues on regional opportunities.

⛳️ Requirements

• Minimum of 5 years' experience in sales or customer account management.

• Proven track record of proactively enhancing existing accounts rather than merely managing them.

• At least 3 years of practical knowledge in complex genomics, next-generation sequencing, or oncology workflows.

• Capability to articulate product benefits, pose informed questions regarding laboratory needs, and engage relevant internal specialists.

• Proficiency in mapping complex accounts and fostering relationships with multiple stakeholders.

• Experience in navigating laboratory or healthcare procurement and tender processes.

• Background in contract renewals and commercial negotiations.

• Proactive customer engagement approach.

• Ability to prioritize activities based on their commercial impact.

• Residing in France and willing to travel throughout the designated territory.

🏝️ Benefits

• Purpose-driven organization with a focus on the patient at the center of every decision and action.

• Environment that fosters exponential growth.

• Flexible home office work arrangement.

• Opportunities for travel within the territory for customer meetings, conferences, and events.