Strategic Account Manager – Customer Growth

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of the strategic relationship with a portfolio of DealHub's enterprise clients.

• Cultivate and sustain trusted relationships with C-level executives, senior leaders, and other key stakeholders.

• Foster strong executive sponsorship for DealHub within key customer accounts.

• Gain a comprehensive understanding of each customer's business strategy, organizational priorities, challenges, and growth initiatives.

• Position DealHub as a strategic business collaborator and trusted advisor.

• Develop multi-threaded relationships across customer organizations to lessen reliance on individual contacts.

• Collaborate with Sales and Customer Success teams to formulate and implement account growth and expansion strategies.

• Identify commercial opportunities and steer the development of expansion initiatives within strategic accounts.

• Lead executive-level business reviews and strategic meetings with customers.

• Serve as a senior escalation point for strategic customers and coordinate with internal leadership to resolve critical issues.

• Work closely with Customer Success to ensure strategic accounts have robust success plans, executive alignment, and clearly defined business outcomes.

• Create and maintain strategic account plans that include stakeholder maps, executive relationships, business priorities, risks, opportunities, and growth plans.

• Promote customer advocacy through executive references, case studies, customer events, and advisory programs.

• Represent DealHub in executive customer meetings, industry events, and strategic customer forums.

• Monitor and communicate account health, executive engagement, retention risks, and expansion opportunities to DealHub leadership.

⛳️ Requirements

• Over 7 years of experience in Strategic Account Management, Enterprise Account Management, Account Executive roles, Customer Success, or a comparable position within a B2B SaaS organization.

• Demonstrated experience in managing strategic enterprise accounts and nurturing long-term customer relationships.

• Strong executive presence with effective communication skills and the ability to build credibility with senior decision-makers.

• Solid business acumen with the capability to comprehend customer strategies, organizational priorities, and business challenges.

• Proven track record in identifying and pursuing expansion and growth opportunities within existing enterprise accounts.

• Experience in developing and executing strategic account plans.

• Strong negotiation, influencing, and relationship management abilities.

• Capacity to operate strategically while maintaining a keen focus on customer and business details.

• Exceptional verbal and written communication skills, along with strong presentation capabilities.

• Excellent cross-functional collaboration skills to work effectively with Sales, Customer Success, Product, Support, and executive leadership.

• Ability to manage multiple strategic accounts and priorities in a fast-paced, dynamic environment.

• Self-motivated, proactive, and highly accountable.

• Familiarity with CPQ, CRM, Billing, or Sales Enablement platforms is considered a strong advantage.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A dynamic and inclusive company culture.