Strategic Account Manager – Consumer, Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage relationships and foster strategic growth with Sphera’s key, high-value clients.

• Cultivate and expand a portfolio of strategic named accounts within the designated industry.

• Serve as a trusted advisor at all levels within client organizations.

• Identify significant cross-selling and upselling opportunities within Sphera Cloud solutions.

• Take ownership of the sales cycle and contracting process from opportunity identification to deal closure.

• Collaborate with Solution Executives and Solution Engineers to position, present, and demonstrate product-specific solutions.

• Supervise post-sale implementation strategies by coordinating Professional Services and facilitating transitions to Customer Success.

• Develop and execute strategic account plans that map buyer ecosystems, uncover whitespace, and prioritize cross-sell opportunities.

• Formulate long-term account strategies and business plans to meet sales targets and drive account growth.

• Conduct annual account reviews to identify renewal risks and growth opportunities.

• Monitor industry trends and client developments to inform account strategies.

• Strengthen relationships with stakeholders across IT, procurement, EHS, and Sustainability.

• Navigate lengthy sales cycles and complex multi-stakeholder purchasing processes.

• Convert business challenges into strategic solution proposals that align with Sphera’s platform.

• Delegate tasks and coordinate cross-functional internal teams effectively.

• Oversee account budgets, negotiate pricing, manage contract renewals, and ensure account profitability.

• Track KPIs and account metrics; prepare progress and forecast reports.

• Present insights to both internal and external stakeholders.

• Act as an escalation point for client issues and complaints to guarantee customer satisfaction and retention.

⛳️ Requirements

• Bachelor’s degree or equivalent experience required.

• 10+ years of enterprise sales or account management experience with a proven success record.

• Strong industry and market knowledge in the Consumer & Technology sectors.

• Sales experience in a technically complex B2B environment, including SaaS.

• Demonstrated success in managing strategic accounts and driving multi-solution growth.

• Experience working collaboratively with cross-functional teams, including technical, product, and executive stakeholders.

• Strong understanding of enterprise buying processes and stakeholder dynamics.

• Proven ability to develop and implement strategic account plans.

• Excellent leadership, management, and mentoring skills, with the ability to inspire a dotted-line team and drive performance.

• Exceptional verbal, written, and interpersonal communication, presentation, and negotiation skills.

• Ability to build rapport and trust with diverse stakeholders and effectively resolve conflicts.

• Proficiency with CRM tools (e.g., Salesforce) and productivity platforms.

• Capability to synthesize complex business needs into actionable solution strategies.

• An analytical and strategic mindset, with strong problem-solving and decision-making skills to adapt to changing business environments.

• Self-motivated individual with robust organizational and time management skills.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Eligible for a Variable Compensation Plan based on relevant qualifications and experience.

• Medical, Dental, and Vision Insurance.

• Health Savings Account.

• Flexible Spending Account.

• 401(k) Retirement Plan with Company Match.

• Life and Disability Insurance.

• Critical Illness Insurance.

• Accident Insurance.

• Hospital Indemnity Insurance.

• Paid Time Off and Holidays.

• Flexible Working Schedule.