Account Manager, Facial Aesthetics

This is a fully remote position, open to applicants in Australia.

📋 Description

• Cultivate and sustain long-term relationships with primary accounts in facial aesthetics.

• Create actionable quarterly account strategies with defined objectives and results.

• Assess account strategies utilizing sales data, customer segmentation insights, and market intelligence.

• Implement customer segmentation and planning activities for calls.

• Collaborate with cross-functional teams to meet account management goals and sales objectives.

• Analyze monthly customer purchasing patterns and convey targeted levels relative to account or volume aspirations.

• Develop stakeholder maps that include prescribers, users, initiators, decision-makers, and buyers.

• Align account strategies with cycle marketing initiatives and promotional programs.

• Implement current marketing campaigns employing compliant support materials.

• Analyze patient journeys to discover sales and marketing opportunities.

• Keep track of market trends through interactions with clients, suppliers, and industry meetings.

• Conduct market assessments and monitor product availability.

• Utilize digital sales tools to convey product selling messages and clinical data.

• Fulfill third-line sales needs in accordance with the Medical Aesthetics portfolio strategy.

• Offer product support and guidance for toxins and fillers.

• Assist in best-practice patient consultations and evaluations.

• Channel injector requests for clinical facilitation through the VEEVA system.

• Maintain therapeutic knowledge via the internal six-monthly certification program.

• Keep precise weekly records of customer visits and data in VEEVA.

• Participate in sales meetings, conferences, training sessions, and other work-related events.

• Ensure that sales activities adhere to legal and ethical standards.

• Manage business expenses in line with budgetary restrictions and policies.

• Report adverse events within 24 hours.

• Support AbbVie’s Quality Management System and internal auditing procedures.

• Comply with the Medicines Australia Code of Conduct, WHS programs, and internal compliance protocols.

• Perform ad hoc administrative tasks as assigned.

⛳️ Requirements

• Successful completion of relevant tertiary qualifications in healthcare or a business-related field.

• Proven experience in account management planning methodologies, encompassing stakeholder mapping, sales data analysis, account prioritization, and the sales cycle.

• Established track record of meeting or surpassing sales targets.

• Experience in a medical device or specialty sales role within the medical device/pharmaceutical sector.

• Capability to acquire and retain scientific product knowledge, relevant anatomy and physiology, and disease state information.

• Comprehensive therapeutic area knowledge and the ability to discuss new treatment options, research findings, and conference topics.

• Demonstrated experience collaborating in cross-functional teams and managing resources to achieve goals.

• Willingness to occasionally attend business meetings outside standard hours in an international, matrixed environment.

• Adherence to legal, ethical, quality, safety, and business integrity standards.

🏝️ Benefits

• Flexible and supportive workplace.

• Flexible and accessible hiring process.

• Reasonable accessibility adjustments/accommodations.

• Right to refuse contact outside working hours as per Australia's Right to Disconnect legislation, unless deemed unreasonable.

• Ongoing investment in science, education, and customer development.

• Training and professional development through the internal six-monthly certification program.

• Commitment to equal opportunity, diversity, and inclusion.