Account Manager – Customer Growth

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the strategic relationship with a portfolio of DealHub’s enterprise clients.

• Foster and uphold trusted connections with C-level executives, senior leaders, and other business stakeholders.

• Secure robust executive sponsorship for DealHub within key customer accounts.

• Cultivate a comprehensive understanding of each client's business strategy, organizational priorities, challenges, and growth initiatives.

• Position DealHub as a strategic partner and reliable advisor.

• Establish multi-threaded relationships throughout customer organizations to minimize reliance on individual contacts.

• Collaborate with Sales and Customer Success teams to formulate and implement strategies for account growth and expansion.

• Identify commercial prospects and influence the development of expansion opportunities within key accounts.

• Conduct executive-level business reviews and strategic meetings with customers.

• Serve as a senior escalation contact for key clients and coordinate with internal leadership to resolve critical issues.

• Work closely with Customer Success to ensure strategic accounts have robust success plans, executive alignment, and clear business outcomes.

• Create and maintain strategic account plans, including stakeholder mapping, executive relationships, business priorities, risks, opportunities, and growth strategies.

• Promote customer advocacy through executive references, case studies, customer events, and advisory programs.

• Represent DealHub in executive meetings, industry events, and strategic forums.

• Monitor and communicate account health, executive engagement, retention risks, and expansion opportunities to DealHub leadership.

⛳️ Requirements

• Over 7 years of experience in Strategic Account Management, Enterprise Account Management, Account Executive, Customer Success, or a similar role within a B2B SaaS environment.

• Demonstrated experience managing strategic enterprise accounts and cultivating long-lasting customer relationships.

• Strong executive presence, with the capacity to communicate effectively and build credibility with senior decision-makers.

• Solid business acumen, with the ability to comprehend customer strategy, organizational priorities, and business challenges.

• Proven track record in identifying and driving expansion and growth opportunities within existing enterprise accounts.

• Experience in developing and executing strategic account plans.

• Exceptional negotiation, influencing, and relationship management skills.

• Ability to operate strategically while maintaining a keen focus on customer and business details.

• Outstanding verbal and written communication and presentation abilities.

• Strong cross-functional collaboration skills, with the capability to work effectively with Sales, Customer Success, Product, Support, and executive leadership.

• Capacity to manage multiple strategic accounts and priorities in a fast-paced, dynamic environment.

• Self-motivated, proactive, and highly accountable.

• Familiarity with CPQ, CRM, Billing, or Sales Enablement platforms is a significant advantage.

🏝️ Benefits

• Remote work arrangement.