Strategic Account Manager

This is a fully remote position, open to applicants in Maine.

📋 Description

• Lead and manage the renewals process alongside the Account team to enhance and maintain customer contracts and relationships.

• Engage with key decision-makers to ascertain customer needs and address any obstacles.

• Negotiate and finalize renewal contracts in collaboration with the Finance team.

• Present renewal proposals and options while informing customers of imminent contract expirations.

• Identify upselling and cross-selling opportunities during the contract renewal phase.

• Communicate potential risks and spearhead resolution strategies, escalating issues when necessary.

• Establish and nurture relationships with client stakeholders and decision-makers.

• Act as the primary point of contact for clients, delivering exceptional customer service and support.

• Understand client goals and challenges to offer customized solutions.

• Monitor account performance, Customer Health metrics, and significant trends.

• Proactively engage with customers and lead escalations to resolution.

• Prepare and deliver reports on account status, renewal predictions, and expansion opportunities.

• Utilize data-driven insights to guide account strategies and decisions.

• Collaborate with sales, marketing, product, and customer success teams.

• Relay client feedback to inform product development and marketing strategies.

• Participate in team meetings, training sessions, and professional development activities.

• Report directly to the Director of Account Management.

⛳️ Requirements

• Over 10 years of experience in account management, sales, or customer success within the SaaS sector.

• Bachelor's degree in Business, Marketing, or a related discipline.

• Demonstrated experience in selling SaaS solutions, with a strong capability to engage prospects and drive subscription-based sales.

• Ability to develop a deep understanding of VETRO’s business model and industry trends.

• Excellent communication and interpersonal abilities, with a talent for cultivating and maintaining strong customer relationships.

• Strategic thinker with the capability to formulate and implement account plans.

• Analytical mindset, adept at interpreting data to inform strategies.

• Self-driven and results-focused, with a proven track record of meeting and exceeding targets.

• Proficient in CRM software and various account management tools.

• Designated home workspace suitable for productivity and confidential video calls in a hybrid work environment.

• Ability to work without distractions from non-work responsibilities during working hours.

🏝️ Benefits

• Comprehensive benefits package, including health insurance.

• Retirement plans featuring a 401K match.

• Remote work stipend.

• Learning & Development fund.

• Flexible vacation and PTO policies.

• Opportunities for professional development.

• Career advancement within an innovative and rapidly growing organization.

• Flexible work arrangements with a remote-first approach.

• Technology assistance for setting up a home office.

• Semi-monthly internet stipend.

• Commission structure with opportunities to exceed targets (included in OTE).