Strategic Account Manager

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Oversee the Client Experience and Service Delivery between Transportation Insight and designated clients.

• Act as the Internal Voice of the Customer, ensuring that clients’ business requirements are fulfilled within the framework of commercial agreements.

• Manage and oversee the financial performance of the client Profit & Loss (P&L) statements.

• Facilitate communication and collaboration with cross-functional business partners to reach strategic goals and milestones.

• Direct the client relationship strategy across the assigned portfolio of business.

• Spot upsell opportunities beyond the existing commercial agreement parameters and lead the internal positioning strategy.

• Identify opportunities for freight and supply chain optimization, including consolidation, mode optimization, network redesign, continuous improvement, and M&A support.

• Serve as a subject matter expert on TI service offerings and deliver supply chain insights and thought leadership.

• Collaborate with, lead, and mentor tactically focused support staff.

• Manage client progress communications, reports, internal meetings, and business alignment meetings.

• Provide strategic guidance to the assigned client services support team.

• Delegate and supervise tactical tasks such as carrier vetting, issue resolution, and invoicing.

• Offer transportation rate support for domestic US/Canada bids.

• Assist in transit time and mode comparison analyses.

• Suggest solutions for freight lanes with coverage deficiencies.

• Conduct trending and root cause analysis, and formulate recommendations for cost and efficiency improvements.

⛳️ Requirements

• Bachelor’s Degree in Business Administration or a related field.

• A minimum of 5 years of experience with large clients.

• At least 5 years of experience in the Transportation Industry.

• Willingness to travel domestically up to 40% for client site visits.

• Demonstrated experience in building client relationships.

• Ability to partner with and communicate effectively across all levels of the client organization, including VP/C-suite executives.

• Strong planning and analytical skills.

• Excellent written, verbal, and presentation abilities.

• Willingness to embrace new challenges.

• Self-motivated and able to work independently.

🏝️ Benefits

• Competitive compensation package along with eligibility for the associate bonus plan.

• Paid and floating holidays.

• Paid health days.

• Paid time off (PTO).

• Paid parental leave.

• Medical, Dental, Vision, and Pet insurance.

• 401(k) plan with Company Matching.

• Basic and Supplemental Life Insurance.

• Short-term and Long-term Disability coverage.

• Mental health support through the Employee Assistance Program (EAP).

• Learning opportunities available through Employee Resource Groups.

• Employee Referral Program.