Strategic Account Manager

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Take ownership and foster relationships at all levels within designated accounts, including executives, claims leadership, and operational teams.

• Build and reinforce long-lasting partnerships through consistent value delivery and proactive engagement.

• Act as the main point of contact for client requirements, escalations, and strategic conversations.

• Enhance revenue share.

• Identify and implement growth opportunities.

• Collaborate with both internal and external stakeholders.

• Organize and lead monthly and quarterly business reviews with clients.

• Provide performance insights, trends, and strategic recommendations.

• Utilize data to convey the value provided and identify growth prospects.

• Oversee the ongoing operational health of assigned accounts.

• Address challenges, resolve escalations, and ensure client satisfaction.

• Coordinate with internal teams to guarantee service delivery meets or surpasses expectations.

• Evaluate account performance, focusing on volume trends, conversion rates, and growth opportunities.

• Convert data into actionable strategies to enhance performance and expand market share.

• Track KPIs and pinpoint areas for optimization.

⛳️ Requirements

• 5–10+ years of experience in account management, client services, or strategic partnerships.

• Experience in insurance, claims, or TPA is highly desirable.

• Demonstrated ability to grow accounts and increase market share.

• Strong executive presence with experience in engaging senior stakeholders.

• Analytical mindset with the capacity to interpret data and present insights effectively.

• Exceptional communication, presentation, and relationship-building skills.

• Experience in auto claims or auto glass programs is advantageous.

🏝️ Benefits

• Health and wellness benefits.

• Paid time off.

• Holiday pay.

• Early access to 50% of earned wages through the myFlexPay program.

• Supplemental commissions or bonus incentives may be available based on the role.