Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact and owner for designated strategic accounts.

• Create and uphold account plans, stakeholder maps, and risk documentation.

• Facilitate regular customer meetings, business reviews, and strategic conversations.

• Keep abreast of customer history, product usage, support trends, and unresolved issues.

• Coordinate internal follow-up actions and communication among cross-functional teams.

• Identify and relay renewal risks, customer concerns, and growth opportunities for accounts.

• Elevate significant customer issues to senior leadership as necessary.

• Assist with strategic planning, including potential platform migration initiatives when relevant.

• Maintain oversight of account activity and customer status using HubSpot, Zendesk, Jira, Teamwork, and Airtable.

⛳️ Requirements

• Bachelor’s degree in Sales or a related field, or equivalent experience.

• Proven experience managing strategic or key customer accounts.

• A positive and adaptable attitude towards AI-enabled tools and automation.

• Eagerness to learn and implement AI-enabled tools to enhance customer support, troubleshooting, and operational efficiency.

• Proficiency in building and sustaining strong customer relationships.

• Excellent organizational skills for managing account plans, risks, and follow-up tasks.

• Capability to effectively lead customer meetings and business reviews.

• Strong skills in problem-solving, communication, and cross-functional coordination.

• Experience in identifying retention risks and growth opportunities within customer accounts.

• Familiarity with HubSpot, Zendesk, Jira, Teamwork, and Airtable is preferred.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for individuals with disabilities.

• A diverse and affirmative-action workplace.

• Support for growth opportunities.

• Chance to contribute to innovations in aviation technology.