Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Propel growth and long-term value within a portfolio of strategic accounts in the North American market.

• Foster executive relationships and pinpoint opportunities for expansion.

• Ensure customers attain measurable business outcomes through Bloomreach solutions.

• Collaborate with Customer Success, Solutions Consultants, SDRs, internal teams, and external partners.

• Oversee approximately 20 enterprise accounts, each averaging over $6M in Annual Recurring Revenue (ARR).

• Formulate and implement strategic account plans and go-to-market strategies.

• Act as the primary liaison for economic buyers, key decision-makers, and C-Suite executives.

• Enhance customer value through partnerships, Customer Success, Independent Software Vendors (ISVs), and internal stakeholders.

• Champion clients and relay feedback to Product, Marketing, and Customer Success teams.

• Track account health, revenue, expansion opportunities, churn risks, and mitigation strategies.

• Assess eCommerce, A/B testing, and conversion metrics to deliver actionable insights.

• Lead and engage in Quarterly Business Reviews.

• Implement upsell and cross-sell initiatives utilizing value-based sales cycles and methodologies like MEDDPICC.

• Assess and propose enhancements to sales processes and account strategies.

• Employ design thinking and strategic analysis to address challenges and identify risks and opportunities.

• Educate clients about Bloomreach products, use cases, features, and integrations.

• Meet targets measured by Expansion ARR, renewals, and access to key decision-makers.

⛳️ Requirements

• A minimum of 6 years of experience in Account Management, Customer Success, Sales, or Consulting, managing an enterprise-level customer portfolio.

• Strongly preferred background in Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience.

• Demonstrated expertise in strategic account planning and leveraging both internal and external ecosystems.

• Proven track record of consistently exceeding quotas.

• Proficient in analytics and statistical knowledge, especially in eCommerce data, A/B testing, and conversion metrics.

• A strong customer-centric focus.

• Excellent collaboration and stakeholder alignment capabilities.

• An entrepreneurial mindset with the ability to swiftly adapt to change.

• Strategic thinking and sound judgment in uncertain situations.

• Demonstrated executive presence and subject matter expertise.

• Exceptional written and verbal communication skills.

• Capability to articulate the value and ROI of SaaS investments.

• Proficiency with CRM, forecasting, and productivity tools.

• Willingness to travel regularly as needed.

🏝️ Benefits

• Comprehensive health care coverage, including medical, dental, and vision insurance.

• 401k plan with employer contributions.

• Flexible working hours.

• Virtual-first work environment with Bloomreach Hubs located across three continents.

• Company-sponsored events.

• Five paid days off dedicated to volunteering.

• People Development Program and personal development workshops.

• Communication coaching opportunities.

• Leader Development Program with feedback, coaching, and follow-up check-ins.

• An annual professional education budget of $1,500 for books, courses, certifications, etc.

• Employee Assistance Program featuring access to counselors.

• Calm subscription for mental wellness.

• One additional DisConnect day off each quarter.

• Opportunities for sports, yoga, and meditation.

• Extended parental leave of up to 26 calendar weeks for Primary Caregivers.

• Restricted Stock Units or Stock Options based on role, seniority, and location.

• Company performance bonus.

• Employee referral bonus of up to $3,000.

• Rewards and celebrations for work anniversaries.