Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for designated provider and payer executives, as well as client stakeholders.

• Ensure that contractual obligations and essential enablement factors for Bamboo Bridge engagement and adoption are fulfilled.

• Oversee client account strategy, governance, and outcomes related to Bamboo and client pro formas.

• Promote the adoption of the Bamboo Bridge operational playbook and expand use cases across assigned clients.

• Build and sustain relationships with provider and payer stakeholders.

• Monitor and analyze performance metrics and KPIs to validate ROI and strategic alignment.

• Spot opportunities for improvement, expansion, upselling, and enhancement of services.

• Lead strategic conversations aimed at enhancing the effectiveness of behavioral health care navigation programs.

• Serve as an escalation point for internal teams, ensuring timely project delivery and issue resolution.

• Collaborate with Product, Marketing, Operations, and Engineering on scopes of work, change orders, and documentation for service enhancements.

• Manage contract renewals, extensions, project additions, and other modifications to contracts.

• Guide clients on incorporating Bamboo Bridge into wider public health initiatives and systems.

• Identify repetitive tasks and introduce scalable automation solutions in collaboration with team leads.

⛳️ Requirements

• 7+ years of relevant experience, including at least 3 years in strategic healthcare accounts.

• Demonstrated ability to engage and influence C-suite executives.

• Experience in managing intricate, multi-stakeholder partnerships across different regions.

• Account management experience in healthcare IT, value-based care, healthcare services, SaaS, or a comparable field.

• A background in behavioral health and/or substance use disorder sectors is advantageous.

• Proven success in client retention and account growth through strategic relationship management.

• Experience with complex contract management and negotiation processes.

• Strong technical knowledge and the ability to convey complex software concepts into business value.

• Proven ability to utilize data analytics and AI-driven insights effectively.

• Excellent project management and problem-solving abilities.

• Capacity to manage multiple priorities in challenging payer and provider environments.

• Self-driven, adaptable, and comfortable working independently in a fast-paced remote setting.

• Willingness to use or learn AI-supported tools and new technologies.

• Availability to travel periodically for work commitments.

• A Bachelor's degree in business, healthcare, or a related field is a plus.

🏝️ Benefits

• Competitive salary package that includes health, dental, vision, and other benefits.

• Freedom to create within a highly supportive team environment.

• Experience working at top levels and on strategic company initiatives.

• Remote work flexibility.

• A supportive and inclusive workplace culture.

• Opportunities to collaborate with world-class investors and advisors.