Strategic Account Executive

This is a fully remote position, open to applicants in Florida, +9 more states.

📋 Description

• Implement strategic elements of the client management team's business plan tailored for each customer.

• Oversee overall relationships between Meritain Pharmacy Solutions and its external partners, consultants, and clients.

• Achieve customer and organizational goals for a segment of business, which includes service levels, process enhancements, pharmacy benefit plan operations, identifying service gaps, conducting root-cause analysis, and developing solutions.

• Provide innovative product and service solutions to meet the evolving requirements of clients.

• Track clients' product offerings and services to ensure their needs are consistently addressed.

• Support annual business plans and account strategies.

• Collaborate with members of the Medical account team and pharmacy support areas to resolve complex product or service challenges.

• Recognize, implement, and assess customer service efficiencies, including contractual and performance guarantees.

• Work together on the implementation of new clients and the integration of client and Meritain internal organizations.

• Carry out renewal activities and engage in open enrollment to assist in increasing membership.

• Travel regularly to meet with external partners, clients, and consultants, including on-site meetings, to address needs, strengthen relationships, and secure renewals.

• Deliver daily customer relationship services, act as the primary service contact, oversee the resolution of administrative issues, manage key meetings, and follow up on reporting, quarterly meetings, and any changes.

• Coordinate issue resolution with relevant team members and matrix partners, ensuring effective communication and documentation.

• Offer support, including on-site presence, for opportunities involving new products and services.

⛳️ Requirements

• A minimum of 5 years of relevant experience in the healthcare industry.

• At least 3 years of experience in client-facing or management roles.

• Willingness to travel 25% or more.

• Proven ability to lead open enrollment strategies, including conducting on-site client meetings.

• Excellent communication skills.

• Experience communicating with C-suite level executives.

• Familiarity with monitoring and reporting the results of Performance Guarantees.

• Bachelor's degree or equivalent professional experience.

• Preferred: Prior client management experience with a health plan carrier.

• Preferred: 3 to 5 years of relevant experience in the pharmacy industry.

• Preferred: Previous client management experience with a pharmacy benefit manager (PBM).

🏝️ Benefits

• Eligibility for Sales Incentive Compensation in addition to base salary.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, subject to eligibility.