Strategic Account Director

This is a fully remote position, open to applicants in Sweden, +1 more country.

📋 Description

• Propel revenue enhancement through expansion initiatives within the current customer base.

• Recognize upselling and cross-selling prospects by grasping customer requirements and aligning additional products or services accordingly.

• Sustain continuous relationships with key stakeholders in existing accounts to build trust and ensure long-term retention.

• Develop strategic account plans that encompass expansion and renewal opportunities.

• Collaborate with product, marketing, and customer success teams to deliver tailored solutions and execute expansion deals.

• Oversee account performance and the expansion pipeline.

• Provide consistent reporting on sales forecasts, revenue goals, and account health indicators.

• Lead contract negotiations for upselling and cross-selling opportunities.

• Serve as an escalation point and address issues to uphold client satisfaction and reduce churn.

• Monitor industry trends, competitor actions, and market shifts to offer well-informed recommendations.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Technology, or equivalent experience.

• In-depth understanding of the IT Security landscape and emerging trends.

• Proficiency in risk management and security compliance frameworks.

• Familiarity with advanced technologies and their implications for the IT Security sector.

• Outstanding capability to formulate and execute high-level strategic plans that drive growth.

• Expertise in the IT Security industry, focusing on market trends and dynamics.

• Strong indirect leadership abilities.

• Capacity to represent the company as an ambassador and exhibit behaviors aligned with core values.

• Ability to lead and mentor teams, promoting continuous improvement and collaboration.

• Excellent problem-solving skills for complex challenges.

• Up to 40% travel may be necessary.

🏝️ Benefits

• Second Fridays: a company-wide day off on the second Friday of each month, excluding November and December; this benefit is subject to change.

• Extensive global benefit coverage.

• Paid Parental Leave, structured according to regional/government requirements.

• Comprehensive support for adoption and fertility.

• Competitive time off policies worldwide.

• Access to wellbeing resources.

• Wellness allowance.

• Complimentary mindfulness app membership.

• Wellness Wednesdays.

• Global Volunteer Day.

• Company matching for non-profit donations.

• Three days off for volunteering.

• Monthly talent development and cross-functional meetings to support professional growth.

• Regular All Hands meetings followed by group gatherings.

• Opportunities for personal and professional growth.

• An entrepreneurial environment that balances autonomy with structure.