Strategic Account Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, mentor, and cultivate teams of Account Executives and Strategic Account Executives.

• Establish direction, priorities, and operational expectations for account teams.

• Promote a high-performance culture through constructive feedback, talent growth, and succession planning.

• Provide executive accountability and senior oversight for large, intricate PBM clients.

• Act as an escalation point for complex client scenarios and senior-level interactions.

• Take ownership of overall revenue growth, retention, and profitability for the designated portfolio.

• Direct renewal and expansion strategies while identifying opportunities for solution enhancements.

• Offer portfolio-level insights into financial performance utilizing advanced analytics and AI-driven modeling.

• Collaborate with finance, underwriting, and senior leadership on renewal scenarios, margin assessment, value opportunities, and executive client dialogues.

• Guide and influence cross-functional partners in account management, clinical, product, operations, underwriting, analytics, and implementation.

• Align resources, eliminate obstacles, and promote complex client and business objectives.

• Provide leadership oversight for complicated RFPs and renewals.

• Monitor trends in pharmacy benefit management, managed care, healthcare markets, legislative, and regulatory environments.

⛳️ Requirements

• Over 10 years of experience in healthcare, account management, or similar client-facing roles.

• Previous leadership experience, including coaching, performance management, and talent development.

• Proven track record in managing large, complex employer or health plan accounts through teams.

• Displayed executive presence and strategic insight, including leading high-level client discussions, clearly presenting complex financial and PBM concepts to non-technical audiences, and handling high-stakes or escalated situations.

• Strong proficiency in digital technologies and AI.

• Inclusive leadership that aligns with transformation initiatives.

• Valid driver's license.

• Reliable and insured personal vehicle.

• Willingness to travel up to 40%, which includes overnight and short-notice travel.

• Bachelor’s degree, advanced degree, or equivalent experience.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.