Strategic Account Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, mentor, and cultivate teams of Account Executives and Strategic Account Executives.

• Establish direction, set priorities, define operating expectations, clarify roles, and ensure accountability for AE and SAE positions.

• Promote a high-performance culture through constructive feedback, talent development, and succession planning.

• Provide executive oversight and accountability for large, complex PBM clients.

• Act as an escalation point for complicated client issues and senior-level interactions.

• Take ownership of overall revenue growth, retention, and profitability within the assigned portfolio.

• Direct renewal and expansion strategies while identifying opportunities for solution growth.

• Deliver portfolio-level insights into drug trends, pricing strategies, guarantees, and account economics utilizing analytics and AI-enabled modeling.

• Collaborate with finance, underwriting, and senior leaders on renewal scenarios, margin enhancement, and executive client discussions.

• Lead cross-functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation teams.

• Align resources, eliminate obstacles, and promote the advancement of complex client and business objectives.

• Provide leadership oversight for intricate RFPs and renewals.

• Monitor trends in pharmacy benefit management, managed care, healthcare markets, legislative, and regulatory environments.

⛳️ Requirements

• Over 10 years of experience in healthcare, account management, or related client-facing roles.

• Previous experience in people leadership, including coaching, performance management, and talent development.

• Proven track record in managing large, complex employer or health plan accounts through teams.

• Demonstrated executive presence and strategic insight, including leading senior-level client discussions, clearly presenting complex financial and PBM concepts to non-technical audiences, and navigating high-stakes or escalated situations.

• Strong proficiency in digital tools and AI technologies.

• Commitment to inclusive leadership aligned with a transformation agenda.

• Valid driver's license and a reliable, insured personal vehicle.

• Bachelor's degree, advanced degree, or equivalent experience.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.

• Flexibility for remote work or the option to work from a corporate hub.